Client Services Engineer, New York jobs in United States
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Talos · 3 weeks ago

Client Services Engineer, New York

positionNew York, United States
timeFull-time
remoteHybrid
seniorityMid Level
money$130K/yr - $160K/yr
date3+ years exp

Talos is a company that provides institutional-grade trading technology for the global digital asset market. They are seeking a Client Services Engineer to streamline client service through automation solutions, maintain system stability, and serve as a key contact for clients addressing trading and operational queries.

CryptocurrencyFinancial ServicesFinTechTrading Platform
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Innovate Client Services: Drive the transformation and reduction of “toil” of client support by developing innovative automation solutions, ensuring seamless and efficient service experiences
Anticipate and Solve Problems: Stay ahead of client needs by identifying common pain points and creating proactive solutions, preventing issues before they arise
Enhance Client Experience: Act as a trusted advisor and main point of contact for clients, handling trading and operational queries with expertise and dedication as part of our global team
Ensure System Reliability: Play a critical role in maintaining system stability and health, employing real-time monitoring to keep our production systems running smoothly and efficiently

Qualification

PythonLinuxClient support engineeringDistributed systemsMonitoringObservabilityCuriosityProblem-solvingCommunication skills

Required

3-5 years of experience in customer-facing support / engineering role
Engineering degree or quantitative equivalent or similar experience
Programming and / or scripting experience (Python, shell, React)
Experience with Linux
Exceptional problem-solving ability
Curious, willing to learn, and question existing processes and protocols

Preferred

Experience with distributed systems / cloud services is nice to have
Familiarity with monitoring, observability, telemetry, and SRE principles is advantageous
Programming experience with generative AI (ChatGPT) and Bot-based solutions via chat (Slack) is nice to have
Experience with trading systems in either capital markets or digital assets strongly preferred

Benefits

Monthly wellness credit for personal use, such as gym memberships, massages, or even a ski pass for your next holiday
Paid lunches in the office
Monthly fitness and evening socials to foster connections with colleagues
Annual offsite events to engage with the wider team

Company

Talos

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Talos is an end-to-end crypto trading platform that provides digital asset trading technology for lenders, brokers, and investors.
dateFounded in 2018
location
New York, New York, USA
people-size51-200 employees
web-link
https://talos.com

H1B Sponsorship

Talos has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)

Funding

Current Stage
Growth Stage
Total Funding
$145M
Key Investors
General AtlanticAndreessen HorowitzInitialized Capital
2022-05-10Series B· $105M
2021-05-27Series A· $40M
2020-10-01Series Unknown

Leadership Team

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Anton Katz
Co-Founder & CEO
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Ethan Feldman
Co-Founder & CTO
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Recent News

Crowdfund Insider
Digital Assets Firm Talos Expands APAC Region Operations
2025-12-30
Cointelegraph
Buy every dip? How pro hodlers blend surgical DCA with rules-based crypto buys
2025-12-05
News Powered by Cision
Safello AB granted MiCA authorization and lays the foundation for future growth
2025-11-14
Company data provided by crunchbase