Sheppard Pratt · 1 week ago
Program Supervisor (CNA,CMA,GNA), Residential Rehabilitation - Glenmore, Baltimore City, MD (Full time)
Rosedale, MD
Full-time
Onsite
Entry, Mid Level
$54K/yr - $54K/yr
2+ years expSheppard Pratt is dedicated to providing hope and healing to individuals facing life's challenges. The Program Supervisor will oversee the Residential Rehabilitation Program, ensuring effective service delivery, staff management, and compliance with regulatory standards.
CharityEducationHealth CareNon ProfitSpecial Education
Hiring Manager
Holly Davies, RACR
Responsibilities
Implements and maintains systems for continuous quality improvement in designated program area(s)
Helps to ensure that the program’s mission and its services are carried out effectively and efficiently in designated program area(s)
Monitors smooth day-to-day operation of assigned program activities and service delivery
Assesses, coordinates and implements service needs of clients assigned to designated program area(s)
Helps to meet the changing needs of clients and changes in the health care services delivery system
Ensures coordinated services to clients through effective interface with various program components and with external service providers
Helps to manage the maintenance of designated program space(s), equipment and supplies, as necessary
Participates in the hiring process, training and ongoing supervision and evaluation of staff in designated program area(s)
Assists staff with plans to enhance professional growth including external and internal training and education
Participates in the review of credentials, experience and performance of assigned staff and grants privileges for performing duties of job description at time of hire and as needed thereafter
Teaches, coaches and models skills for Site and Shift Leads and direct care staff, including psychiatric rehabilitation skills, motivational techniques and cognitive behavioral techniques
Monitors staff, students, and volunteers for assigned program area(s)
Participates in on-call rotation, which involves being available at all times via telephone, problem-solving client and staff issues, and providing coverage as needed
Develops and manages monthly staff coverage schedules and develops coverage plans as needed
Ensures applicable program costs are maintained within budget
Monitors service utilization to achieve budgeted revenue targets in designated program area(s)
Ensures compliance with applicable licensing, regulatory, funding, and accrediting bodies for assigned program area(s)
Implements and monitors information management systems that produce accurate information for reporting, evaluation and planning and decision-making purposes
Ensures that current, accurate and complete documentation related to all assigned service functions is maintained
Prepares assigned program area(s) for external program and facility site reviews. Implements correction plans
Completes training and documentation as required
Establishes and maintains positive relationships with individuals served, families, and referral sources, and purchasers of service, staff and other service providers
Ensures safe work environment in designated work areas
Participates in team meetings and attend other management meetings as assigned
Observes and reports any changes in individual’s conditions, physical and/or mental health
Manages difficult or emotional individual situations, respond professionally for requests for assistance and support
Assesses for health and safety and takes action with individuals, groups and environment(s)
Responds to crisis situations safely and effectively
Thoroughly document all services
Qualification
Required
High school diploma (or equivalent) and at least two years' experience is required
Requires one of the following certifications at time of hire and continuously throughout employment: Geriatric Nursing Assistant (GNA), Certified Nursing Assistant (CNA), or Certified Medicine Assistant (CMA)
Knowledge and or experience working with older adults with complex medical needs is required
Ability to understand the program budgetary process
Must possess a valid state Driver's License with a driving record that meets Sheppard Pratt regulations
Must have access to a 4-passenger vehicle that meets Sheppard Pratt inspection and vehicle insurance that names employee as insured driver
Must be flexible to adjust schedule to meet program needs including evening or weekends
Requires On-Call availability
Preferred
Bachelor's degree in related field and supervisory experience is preferred
Benefits
A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation
Comprehensive medical, dental and vision benefits for benefit eligible positions
403b retirement match
Generous paid-time-off for benefit eligible positions
Complimentary Employee Assistance Program (EAP)
Generous mileage reimbursement program
Company
Sheppard Pratt
Sheppard Pratt is a behavioral health and special education system.
1001-5000 employees
H1B Sponsorship
Sheppard Pratt has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (2)
2022 (4)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.23MKey Investors
Horizon Foundation
2023-01-19Grant· $0.23M
Leadership Team
Harsh Trivedi
President and CEO
Donna Richardson
Vice President & Chief Development Officer
Recent News
2025-06-09
Behavioral Health Business
2025-02-21
Company data provided by crunchbase