Freshworks · 2 weeks ago
Lead Partner Solutions Engineer
Boston, MA
Full-time
Hybrid
Mid, Senior Level
$135K/yr - $195K/yr
3+ years expFreshworks is a company that builds uncomplicated service software aimed at enhancing customer and employee experiences. They are seeking a Lead Solutions Engineer to collaborate with strategic partners and the field GTM team, providing technical enablement and leading joint sales cycles for their Freshservice and Freshdesk products.
CRMInformation ServicesInformation TechnologySaaSSoftware
Responsibilities
Collaborate closely with our Field GTM sales team by conducting discovery calls and delivering product demonstrations for active deals
Effectively gather requirements to clearly define customer challenges, construct and present compelling demonstrations of Freshworks products, and articulate the value of Freshworks solutions to diverse audiences
Act as the primary technical subject matter expert for our strategic partners, conducting deep-dive training, developing technical collateral, and ensuring they are fully equipped to position and demonstrate the joint value of Freshservice and Freshdesk
Collaborate closely with partner sales teams to lead discovery sessions, qualify opportunities, and define technical strategy for enterprise-level deals encompassing both Employee and Customer Experience use cases
Design and deliver advanced, tailored product demonstrations and proofs-of-concept that seamlessly showcase the power of both Freshservice and Freshdesk working together to solve integrated IT, HR, and Customer Support challenges
Articulate the complex business value of our unified, AI-powered platform architecture, translating technical capabilities across ITSM, ESM, and CX into clear, compelling ROI stories for executive-level audiences
Create and refine engaging, high-impact presentations and technical documents to simplify the platform's value proposition for diverse partner and customer audiences
Be a consultative leader for our customers and partners, bringing clarity, insight, and deep product/industry empathy into every interaction to drive joint success and revenue growth
Partner closely with internal Freshworks Sales, Product, and Partner Managers to provide critical feedback and ensure alignment between partner needs and product roadmap direction
Qualification
Required
3-5 years of experience in Solution Engineering
Proven experience as a Solutions Engineer or equivalent role, specifically supporting partner-led sales motions
A collaborative mindset and passion for enabling others—especially partners—to succeed
A passion for clear communication and strong interpersonal skills - you'll use these every day!
Experience working across teams to solve both business and technical problems
Confidence in presenting to varied audiences, from technical teams to executive stakeholders
Excellent time management in a fast-moving environment - balancing multiple priorities with grace
A drive to take initiative, follow through, and make a tangible impact
Demonstrable expertise in two or more of the following domains is a significant plus: IT Service Management (ITSM/ESM), Customer Relationship Management (CRM), or Customer Service/Contact Center (CX) platforms
Preferred
A Bachelor's degree
Knowledge of ITSM and/or CX platforms
Benefits
Multiple options for dental, medical, vision, disability and life insurances
Equity + ESPP
Flexible PTO
Flexible spending
Commuter benefits
Wellness benefits
Adoption and parental leave benefits
Company
Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
1001-5000 employees
H1B Sponsorship
Freshworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (7)
2022 (11)
2021 (10)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$484MKey Investors
Steadview CapitalPeak XV PartnersTiger Global Management
2021-09-21IPO
2020-01-01Secondary Market· $85M
2019-11-04Series H· $150M
Leadership Team
Dennis Woodside
CEO, President
Shan Krishnasamy
Co-founder and CTO
Recent News
womenentrepreneursreview.com
2026-01-11
2026-01-08
2026-01-07
Company data provided by crunchbase