MasterControl · 1 month ago
Professional Services Consultant
Salt Lake City
Full-time
Onsite
Mid, Senior Level
$90K/yr - $110K/yr
5+ years expMasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. As a Professional Services Consultant, you will be responsible for delivering high-quality implementation consulting services to clients, helping them maximize the value of MasterControl's software solutions.
Life ScienceProduct ManagementProductivity ToolsQuality AssuranceSoftware
Responsibilities
Lead and deliver professional services engagements, including solution design, business analysis, configuration, customization, testing, and deployment
Collaborate with clients to understand their business needs, requirements, and objectives, and translate them into effective solutions
Collaborate with cross-functional teams and stakeholders to identify project requirements, set priorities, and manage project scope
Develop and maintain project documentation, including requirements, design specifications, and technical reports
Provide technical expertise and guidance to clients on our software solutions and industry best practices
Identify opportunities for cross-selling and upselling additional products and services, collaborating with sales and account management teams
Contribute to the continuous improvement of our service delivery methodologies, processes, and tools
Stay current with emerging trends, technologies, and best practices in the software industry, continuously improving our service offerings and capabilities
Any other duties in line with the role of Professional Services Consultant
Other duties as assigned
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or a related field
5+ years of manufacturing experience in one or more of the following roles: Process Engineer, Quality Engineer, Technical Writer or similar role
Strong understanding of software solutions, implementation principles, and industry best practices
Excellent problem-solving, communication, and client relationship management skills
Preferred
Experience in the software-as-a-service (SaaS) industry or with subscription-based products
Knowledge of 21 CFR Part 11, EU Annex 11, or comparable electronic record requirements
Demonstrated experience with manufacturing documentation, production records, and/or batch record management, and harmonization
Strong understanding of GMP environments and regulatory requirements for manufacturing
Experience working in regulated industries (pharmaceutical, medical device, biotech, etc.)
Prior consulting or customer-facing implementation experience
Experience with CRM and project management software (e.g., Salesforce, JIRA, Smartsheet)
Relevant industry certifications or professional designations
Benefits
100% medical premium coverage (yes, you read that right!)
401(k) plan with company match
Generous PTO packages that increase with tenure
Schedule flexibility
Fitness clubs (you get paid to have fun and be active!)
Company parties and employee recognition programs
Wellness programs (free Fitbit, gym membership, and athletic shoe reimbursements, etc.)
Onsite physician and massage therapist
Innovation center and gaming rooms at the office
Dental/vision plans
Employer paid life insurance policy
Much, much more!
Company
MasterControl
MasterControl develops quality and manufacturing software solutions to help the life science sector manufacture and commercialize products.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$150MKey Investors
Sixth Street
2022-12-15Series A· $150M
Leadership Team
Jonathan Beckstrand
Chief Executive Officer
Kelly Starman
Chief Marketing Officer
Recent News
2025-12-04
Company data provided by crunchbase