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Group O · 7 hours ago

Client Services Representative

Milan, IL

Full-time

Onsite

Entry Level

$18/hr - $22/hr

2+ years exp

Group O is seeking a Client Services Representative who is responsible for providing exceptional client service. The role involves managing the order fulfillment process, addressing client inquiries, resolving issues, and ensuring client satisfaction while collaborating with various departments.

LogisticsManufacturingTransportation

Responsibilities

Maintain up to date client information in the Enterprise Resource Planning (ERP) System including setting up orders and managing order completion

Function as the main point of contact for client inquiries via phone, email, or chat, providing timely and accurate responses

Build and maintain strong relationships with clients, understanding their needs and preferences to deliver personalized service

Resolve client issues and complaints efficiently and effectively, escalating complex issues to the appropriate department when necessary

Coordinate with internal teams, including sales, technical support, and account management, to address client needs and ensure timely resolution of issues

Gather, review, and file proof of deliveries, packing slips or other shipping files. Perform expediting tasks, including monitoring orders that have missed deadlines and the status of expedited orders, coordinating sales for parts and service, and managing service schedules

Maintain accurate records of client interactions and transactions using our ERP system

Educate clients about our products and services, guiding them through processes and offering solutions to maximize their experience

Proactively identify opportunities to upsell or cross-sell products and services to existing clients

Stay informed about industry trends, company products, and service offerings to provide informed assistance to clients

Collaborate with the client services team to continuously improve processes and enhance the overall client experience

Adhere to company policies and procedures, ensuring compliance with regulatory requirements and data protection standards

Qualification

Customer service experienceCommunication skillsMicrosoft Office proficiencyERP software knowledgeProblem-solving abilitiesMultitaskingCheerful outlookTeam collaborationAdaptability