Neumayer Equipment Company, Inc ยท 1 month ago
IT Help Desk Specialist
St. Louis, MO
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $60K/yrNeumayer Equipment Company, Inc is seeking an IT Help Desk Specialist to provide technical support and ensure seamless technology operations within the organization. The role involves troubleshooting IT issues, managing hardware assets, and supporting networking infrastructure to empower staff efficiency in a fast-paced environment.
Oil & Energy
Responsibilities
Provide prompt and professional technical support to end-users via help desk tickets, phone, email, or remote sessions, ensuring issues are resolved efficiently
Troubleshoot hardware and software problems across various operating systems including Windows and macOS, identifying root causes and implementing solutions
Manage computer hardware assets, including desktops, laptops, peripherals, and network devices, maintaining accurate inventory records
Support computer networking infrastructure such as LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and switches to ensure secure and reliable connectivity
Assist with software troubleshooting for applications like Microsoft Office suite and other enterprise tools; escalate complex issues using ServiceNow or Jira platforms
Maintain IT infrastructure by configuring and supporting operating systems, including Windows and Linux environments
Collaborate with team members on IT projects related to system upgrades, network improvements, and security enhancements
Qualification
Required
Proven experience in technical support and desktop support roles with a strong customer service orientation
Solid understanding of computer management practices including hardware setup, software installation, and troubleshooting
Proficiency in operating systems such as Windows, macOS, and Linux
Knowledge of computer networking concepts including LAN setup, VPN configuration, firewall management, and network security protocols
Ability to troubleshoot software issues related to Microsoft Office applications and other common enterprise software
Experience supporting IT infrastructure components like routers, switches, servers, and BMC Remedy or Jira ticketing systems
Excellent communication skills to clearly articulate technical solutions to non-technical users
Strong teamwork skills
Preferred
Familiarity with BMC Remedy or ServiceNow for ticket management
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance
Company
Neumayer Equipment Company, Inc
Quality products and outstanding service to those in the petroleum retail industry since 1934! We are proud to offer a wide selection of petroleum products from some of the best manufacturers in the industry.
Founded in 1934
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase