Boehringer Ingelheim · 20 hours ago
Customer Care Rep
Duluth, GA
Contract
Hybrid
New Grad, Entry LevelBoehringer Ingelheim is a leading company in the healthcare industry, and they are seeking a Customer Care Representative to handle complex service interactions. The role involves addressing customer inquiries, resolving complaints, and providing a positive customer experience through various communication channels.
BiotechnologyHealth CareMedicalPharmaceutical
Responsibilities
Handle service interaction, regardless of type or channel, in a manner that reduces customer effort
Anticipate customer needs and meet those needs through upselling, cross selling of products, and/or services, including support and direction on use of online account management tools
Execute needed follow-up through various communication channels such as outbound calls and emails in accordance with BIAH Standards
Accommodate special customer requests and rectify customer complaints with good judgment and critical decision-making skills while balancing the needs of BIAH
Resolve inquiries related to marketing programs, product, price, and order status information within established processes and procedures
Acquire and maintain an understanding of processes, procedures, and the systems used for support
Document each interaction information on each interaction, so the information can be shared throughout BIAH Communicates day-to-day work status updates within the team
Collaborates with a purpose to identify common ground across diverse teams to achieve mutual and independent goals
Qualification
Required
Candidates must be available to start on February 23rd, 2026
Handle service interaction, regardless of type or channel, in a manner that reduces customer effort
Anticipate customer needs and meet those needs through upselling, cross selling of products, and/or services
Execute needed follow-up through various communication channels such as outbound calls and emails in accordance with BIAH Standards
Accommodate special customer requests and rectify customer complaints with good judgment and critical decision-making skills
Resolve inquiries related to marketing programs, product, price, and order status information within established processes and procedures
Acquire and maintain an understanding of processes, procedures, and the systems used for support
Document each interaction information on each interaction, so the information can be shared throughout BIAH
Communicates day-to-day work status updates within the team
Collaborates with a purpose to identify common ground across diverse teams to achieve mutual and independent goals
Basic level of job-related knowledge and department goals and strategies
Demonstrates strong competence in maneuvering BI's customer platform and systems
Exhibits great proficiency in multi-tasking and ensuring each customer interaction is handled with a high quality of care
Demonstrates great adaptability skills; adjusts easily to changes in processes and procedures Customer Care
Adapts existing processes to current method of task completion and may make recommendations; identify opportunities for improving one's work environment
Excellent written and verbal communication skills
Strong interpersonal skills with the ability to work in a close team environment
Must be able to work within several software applications including Microsoft, call center, and custom programs
Initiative & Resilience – Ability to take ownership and adapt to challenges
Prioritization & Organization – Strong time management skills and ability to handle multiple tasks effectively
Problem-Solving & Critical Thinking – Skilled in developing solutions and making sound decisions
Technical Aptitude – Comfortable learning and applying new technologies
Customer Service Orientation – Committed to deliver exceptional service and support
Innovation & Agility – Open to change and able to pivot quickly in dynamic environments
Attention to Detail – Ensures accuracy and quality in all tasks
Self-Starter – Proactive in driving results and collaborating across teams
Research Skills – Capable of gathering and analyzing information to support decisions
HS diploma is required
Preferred
Animal/Veterinary experience is a plus
Customer experience focus
Ability to learn and comprehend abstract, complex, and technical information
Salesforce/SAP is a plus
Bachelor's degree from an accredited institution is preferred
Company
Boehringer Ingelheim
Boehringer Ingelheim is a group of pharmaceutical companies that focuses on prescription medicines and animal health. It is a sub-organization of Boehringer Ingelheim.
Founded in 1885Ingelheim Am Rhein, Rheinland-Pfalz, DEU
10001+ employees
H1B Sponsorship
Boehringer Ingelheim has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (4)
2023 (11)
2022 (7)
2021 (17)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Christian Eckermann
Corp. SVP BioPharma Network
Clemens Twardy
Corporate Vice President, Head of Global Supply Chain and Lifecycle Management Animal Health
Recent News
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