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LoanCare · 13 hours ago

PAYMENT SPECIALIST III

United States

Full-time

Onsite

Mid Level

$19.33/hr - $28.89/hr

3+ years exp

LoanCare is a leading full-service mortgage loan subservicer dedicated to delivering excellence to banks, credit unions, and homeowners. The Payment Specialist III will collaborate with clients and internal teams to manage payment processing and ensure compliance with regulations while resolving payment discrepancies.

Responsibilities

Process and post specialized funds accurately and efficiently which may include monthly mortgage payments, payoffs, bankruptcy funds, claim funds, foreclosure, and loss mitigation funds

Review, decision, and process exception payments/funds as required. (Lockbox, Ebox, Third-Party funds, Wires, Overnights, Suspense funds, etc)

Research complex payment discrepancies and unidentified payments and resolve escalated issues related to payments

Monitor various daily reports, processing all applicable funds

Review and process workflow queues ensuring completion of requests

Research and resolve outstanding items in clearing accounts

Run MSP scripts and/or mass trans as needed

Collaborate with other departments as needed to ensure accurate payment processing

Balance daily transactions for end of day processing to ensure data accuracy

Deposit checks into bank clearing accounts as needed

Escalate critical or significant issues, or unusual circumstances, to leadership and follow through to resolution

Ensure compliance with all applicable regulations and company policies

All other duties as assigned

Qualification

Mortgage operationsData entryMicrosoft ExcelMicrosoft OutlookTime managementTeam collaborationEffective communicationConfidentiality

Required

Associates Degree or 3+ years of experience in mortgages/accounting/finance/banking

3+ years of experience in mortgage operations

Proficient with Microsoft Office applications – specifically Excel and Outlook

Ability to manage time and priorities wisely and adapt to frequently changing processes and procedures

Ability to work in a high-volume and time-sensitive environment

Ability to work independently with minimal direction and effectively meet deadlines

Ability to work collaboratively with peers in a team environment to attain common goals

Ability to communicate effectively in writing, in person, and by telephone with all levels of the organization

Ability to maintain strict confidentiality

Preferred

2+ years of data entry

Benefits

Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance

Time Off: Paid holidays, vacation, and sick leave

Retirement & Investment: Matching 401(k) plan and employee stock purchase plan

Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being

Employee Recognition: Programs that celebrate achievements and milestones

Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.