Ripple Fiber · 1 month ago
Install/Maintenance Supervisor
Frederick, Colorado, United States
Full-time
Hybrid
Mid, Senior Level
3+ years expRipple Fiber is a high-speed internet company focused on creating opportunities for communities. The Install/Maintenance Supervisor will lead the installation, maintenance, and repair of customer fiber-optic telecommunications systems, ensuring high-performance network infrastructure and exceptional service delivery.
InternetISPNetwork Hardware
Responsibilities
Oversee fiber network upgrades, and repairs across customer sites
Manage field and support teams to ensure timely and cost-effective project completion
Monitor network performance and troubleshoot infrastructure issues to maintain optimal service levels
Collaborate with network engineers to design and implement scalable fiber solutions
Delegate work orders and assignments effectively to ensure operational efficiency
Communicate clearly with internal teams and external stakeholders
Analyze complex situations and make strategic decisions to support business goals
Supervise, mentor, and evaluate installation technicians and crews in your market
Qualification
Required
Experience specifically in FTTH / in-home fiber install operations
High School diploma or equivalent
3+ years of experience in fiber / broadband / telecom installation or field operations
1+ year in a leadership or supervisory capacity over installers or field technicians
Strong ability to work on the ground in installations and also lead people
Proficiency with routing, scheduling, and dispatch planning
Good troubleshooting & technical skills in fiber drop, CPE, ONT, WiFi basics
Strong communication, coaching, and conflict resolution skills
Ability to manage metrics, field KPIs, and act on performance data
Valid driver's license and clean driving record; ability to travel locally
Willingness to work flexible hours
Preferred
Technical/trade schooling preferred
Certifications in fiber optics or broadband (CFOT, SCTE, etc.)
Experience with field workforce management or mobile dispatch systems
Some familiarity with escalation paths, SLAs, or regional operations support
Prior experience interfacing with customers in field installation contexts
Benefits
Comprehensive health benefits
401(k) with company match
Company
Ripple Fiber
Ripple Fiber is an internet service-provider company.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$350M2025-05-28Undisclosed
2025-05-28Debt Financing· $350M
Leadership Team
Greg Wilson
Founder and Chief Executive Officer
Recent News
thefastmode.com
2025-12-19
Business Wire
2025-12-03
Company data provided by crunchbase