Universal Orlando Resort · 2 weeks ago
Senior Manager, Project (Guest Interface Systems) -Global Attraction Programs
Orlando, FL
Full-time
Onsite
Senior Level
7+ years expUniversal Orlando Resort is seeking a Senior Manager, Project Support for the Global Attraction Programs division. This role involves facilitating strategic processes, compliance, and training while providing analytical and communication support to stakeholders throughout the project lifecycle.
Entertainment
Responsibilities
Ensure strategies and implementation plans align with GAP’s Charter, Mission, and Vision. Institutes best-practice procedures and documentation. Prepare Standard Operating Procedures (SOPs) and GOP across all project management processes. Assist the Director in development of the Long-Range Plans (LRP) for GAP by analyzing several data sources including IBE (Rockwell: Install, Base Evaluation), Maximo, Guest Experience & Analytics, GSAT, Quality Control Reports, PMWeb, etc. Manage the integration and data analysis the Venue Sustainability Evaluation (VSE). Partner with stakeholders to fulfill VSE requirements. Facilitate the establishment of venue baselines for Reliability, Operations, and critical component use rates in contribution to VSE activities. Facilitate training of internal/external stakeholders and teams regarding safety, documentation, processes, systems, and project management
Implement audits, and quality control processes to support project management acquiring all documentation and deliverables
Provide support to Finance, Legal and other Project related teams to identify best practices, optimization, and functionality. Identify areas of concern and opportunities for improvement. Facilitate the implementation of new policies, and availability in the interviewing process for staffing
Build and develop process improvement tools to support the GAP organization, utilizing existing resources and identifying new resources for continuous improvement. Develop dashboards, schedules, and reporting platforms
Facilitate comprehensive risk management plan, utilizing scalable planning methods in anticipation for project risks and opportunities
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
Performs other duties as assigned
Qualification
Required
Bachelor's degree in applicable technical field required
7+ years' experience in direct theme park specific technical/engineering roles required or similar experience in related technical field
Or equivalent combination of experience and education
Preferred
Advanced Degree preferred
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
Company data provided by crunchbase