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Florida Gulf Coast University · 3 weeks ago

Endpoint Systems Engineer I

Fort Myers, FL

Full-time

Onsite

Entry Level

1+ years exp

Florida Gulf Coast University is seeking an Endpoint Systems Engineer I to support their endpoint environment by deploying and maintaining software and managing devices. The role involves ensuring compliance and security for Windows, macOS, and mobile devices while providing technical assistance for escalated issues.

Responsibilities

Supports the configuration, deployment, and day-to-day operation of enterprise endpoint management tools (MDM/UEM) used for managing Windows, macOS, and mobile devices

Assists with device provisioning workflows including modern provisioning methods (e.g., automated enrollment, Autopilot-style onboarding, or similar tools)

Implements and maintains endpoint security and configuration policies as directed by senior engineers or the Endpoint Deployment Manager

Performs software deployments, updates, and application packaging tasks using centralized management tools

Monitors endpoint compliance, health, and update status, escalating issues as needed

Assists with documenting procedures, configuration standards, and troubleshooting steps to support consistent operations

Coordinates basic testing of application deployments and endpoint changes with functional and academic departments

Provides Level-2 support for endpoint-related issues escalated from IT User Support Specialists

Maintains accurate inventory records for endpoints, peripherals, and assigned software licenses

Tracks work in the IT ticketing system, ensuring timely updates and clear communication with end users

Participates in routine review and improvement of endpoint processes, recommending enhancements when appropriate

Supports cross-training efforts within the Endpoint Deployment Team and collaborates with other ITS staff as needed

Performs other job-related duties as assigned

Qualification

MDM/UEM toolsPowerShellEndpoint securityNetworking conceptsCloud applicationsLight programmingTroubleshootingCustomer serviceProject managementInterpersonal skills

Required

This position requires either five years of directly related full-time experience or, as an alternative, a Bachelor's degree from an accredited institution in Computer Science or related field and one year of full-time experience directly related to the job functions

Any appropriate combination of relevant education, experience, and/or certifications may be considered

Preferred

Experience using enterprise endpoint management systems such as Intune, SCCM, Jamf, or similar MDM/UEM tools to deploy software, apply configuration and security policies, manage updates, and maintain device compliance

Experience with PowerShell or similar scripting tools to assist with automation, troubleshooting, and configuration management

Experience with server system products involving a variety of software and hardware implementations

Company

Florida Gulf Coast University

Florida Gulf Coast University is a school in Fort Myers.

Founded in 1991

Fort Myers, Florida, USA

1001-5000 employees

http://www.fgcu.edu/

H1B Sponsorship

Florida Gulf Coast University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2020 (4)