AAA Life Insurance Company · 22 hours ago
Senior Claims Support Analyst
Livonia, MI
Full-time
Hybrid
Senior Level
5+ years expAAA Life Insurance Company is a respected American brand focused on Life Insurance and Annuity Products since 1969. The Senior Claims Support Analyst supports claims and treasury functions, ensuring accurate claims payments and improving financial processes through analytical expertise and collaboration with various departments.
Financial ServicesInsuranceLife Insurance
Responsibilities
Perform analytical reviews of claims payment and financial transactions to ensure accuracy, compliance, and adherence to internal controls and resolve related issues
Compile and interpret data for claims-related financial and operational reports, including accuracy trends, payment reconciliation, and reserve management
Maintain and analyze spreadsheets and databases used for claims funding, payment tracking, and financial reconciliations
Partner with Treasury to forecast cash needs related to claims payouts and ensure adequate liquidity for daily claim obligations
Develop and maintain process documentation and financial models to improve claims funding and payment accuracy
Conduct quality audits for all claim types (Life, Annuity, A&H) to verify regulatory compliance and identify opportunities for improvement
Support service recovery and resolution for escalated claim issues; provide data and analysis for Department of Insurance or external audit responses
Collaborate with Finance to analyze trends, variances, and reconciliation discrepancies; recommend corrective actions
Identify and implement process improvements to reduce manual handling, improve automation, and enhance data accuracy
Prepare and present claims financial metrics and insights to management, highlighting process efficiencies and control improvements
Serve as liaison for audit-related requests (internal, reinsurer, or regulatory) and provide supporting documentation
Provide training, guidance, and feedback to claims staff on financial procedures and quality standards
Ensure compliance with MAR, internal audit requirements, and fair claims practices regulations
Qualification
Required
Bachelor's Degree in Business, Finance, Accounting, or related field (or equivalent work experience)
Minimum 5 years of experience in Claims Operations, Treasury Support, or related insurance field
Strong understanding of claims processing systems, payment workflows, and audit requirements
Preferred
Proficiency in Microsoft Excel, Access, and financial modeling; familiarity with COGNOS or similar reporting tools preferred
Demonstrated experience in data analysis, reconciliation, and process improvement
Excellent communication and collaboration skills, with the ability to work effectively across departments
Strong organizational and time-management skills with attention to detail
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Company
AAA Life Insurance Company
AAA Life Insurance Company is fueled by our mission of providing financial security and peace of mind to AAA members through our life insurance products, delivering on the outstanding customer service that members have come to expect from the AAA brand.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Philip Walker
President & Chief Executive Officer
Betty Schick
Senior Vice President Chief Experience Officer
Recent News
Hindu Business Line
2026-01-06
Hindu Business Line
2025-08-17
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