Apply on Employer Site

Hanson Dodge · 3 months ago

Agency Operations Manager

Milwaukee, Wisconsin, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Hanson Dodge is seeking an enthusiastic and detail-oriented Operations Manager for their Agency, focusing on creative department resource and operations management. The ideal candidate will manage day-to-day operations across the agency while supporting various administrative and IT needs.

Advertising

Culture & Values

Responsibilities

Support creative department resourcing in partnership with Chief Creative Officer

Coordinate proof-reading services for creative content, business materials and presentations

Support major client presentations with proofreading services and preparation assistance when requested

Serve as primary liaison with building management for physical needs, facility requests, and issue resolution

Manage distribution and tracking of key cards, including door access levels based on employee roles

Coordinate facility services with outside vendors including coffee service, cleaning, plant care, equipment maintenance, and physical plant improvements

Order and maintain office supplies, kitchen supplies, and consumables

In-agency liaison with external IT partner, supporting HD Head of Technology, who owns that partner relationship

Working with external IT provider, facilitate hardware needs for new ,existing employees as well as departing employees

Support IT onboarding process for new employees

Support IT offboarding procedures for departing employees

Maintain access to server room

Maintain comprehensive knowledge of all administrative contracts and terms

Coordinate mail sorting, package distribution, and delivery management

Manage agency hospitality including food ordering and room preparation for leadership offsites (3X annually) and significant client meetings (generally 1/month). Support creative department and all-Agency event coordination (e.g., annual summer and winter holiday events)

Review and maintain agency-level and department-level software licenses

Partner with Agency PR on award submission processes for industry publications

Collaborate with internal teams to complete submission materials

Coordinate bios and headshots as needed for submissions

Support new business pitch preparation including proofreading and material review

Serve as primary coordinator for trademark and usage search processes