NeuraFlash · 1 month ago
AWS Solution Architect
United States
Full-time
Remote
Senior LevelNeuraFlash, part of Accenture, is a leader in AI and Salesforce innovation, seeking an AWS Solution Architect to drive customer success with Amazon Connect solutions. The role involves conducting technology assessments, facilitating business process reviews, and mentoring technical teams to ensure high-quality solution delivery.
Artificial Intelligence (AI)Big Data
Responsibilities
Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash, part of Accenture customers
Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
Facilitate business process reviews to identify customer requirements and processes
Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
Drive best practice contact center design into each and every aspect of solution delivery
Effectively manage all aspects of project and customer communications
Deliver customer end user training and documentation
Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
Lead vision and strategy discussions with contact center and customer service leadership and management
Qualification
Required
Customer-facing contact center experience
Experience building integrations across WFM, CRM, and contact center solutions
Experience with communications protocols and APIs such as WebRTC and SIP
Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
API integration experience
Strong troubleshooting and debugging skills
Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
Contact Center architecture knowledge
Experience in technology/software sales, pre-sales, or consulting
Advanced knowledge of AWS services and cloud architecture
Salesforce knowledge and familiarity with Salesforce Service Cloud
Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
Experience with WorkForce Management solutions
Experience working with outbound dialers and campaign management
Knowledge of software development methodologies such as Agile and Scrum
AWS Cloud Practitioner Certification
AWS Developer Associate Certification or Professional
AWS Solution Architect Certification or Professional
Salesforce Certified Administrator
Benefits
Remote & In-Person
Travel: Get ready to pack your bags and hit the road!
Flexibility
Collaboration
Celebrate Often
Company
NeuraFlash
NeuraFlash is a certified Salesforce Partner and a leading expert in AI, with decades of experience.
Founded in 2016
501-1000 employees
H1B Sponsorship
NeuraFlash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (9)
2023 (9)
2022 (8)
2021 (13)
2020 (7)
Funding
Current Stage
Late StageTotal Funding
unknown2025-08-27Acquired
Leadership Team
Brett Chisholm
CEO & Co-Founder
Thomas Hebner
Senior Vice President - Agentforce
Recent News
2025-12-30
2025-12-04
2025-09-02
Company data provided by crunchbase