AHEAD · 3 hours ago
Technical Account Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$145K/yr - $190K/yr
10+ years expAHEAD builds platforms for digital business, focusing on cloud infrastructure and digital transformation. The Technical Account Manager is responsible for guiding clients through their IT transformation journey, understanding their business needs, and ensuring they achieve maximum value from AHEAD's services.
Cloud ComputingInformation TechnologySoftwareStaffing AgencyVirtualization
Responsibilities
Acts as a customer advocate and single point of contact for all technical inquiries related to our services
Is results driven and customer focused; “Get things done - Make things happen”
Establishes relationships with a named client-base and gains a deep understanding of their business needs and technical solution requirements
Develops IT Strategy by learning about the client’s business and advising the client on the technologies that can best support their business objectives
Conducts technology research and analyzes all factors to determine if the considered technology solutions are fully aligned with strategic, compliance (HIPAA, FFIEC, SOX etc.), operational priorities and business objectives
Performs risk analysis to help clients understand their current IT maturity level and identify gaps or shortcomings in their overall IT and security posture
Acts as the technical advisor during Quarterly Business Reviews, fully understands and promotes the value and direction of Managed Services
Assists Service Account Managers with technical reporting and technical client conversations
Acts as a technical liaison and escalation point between the AHEAD organization and the client
Creates, reviews, and maintains technical documentation and ensures information is available and accessible to all Managed Services support and engineering teams
Assists Client Directors with formal planning and budgeting for clients, as well as contract management and project planning
Identifies up and cross-selling opportunities to promote further expansion of Managed Services in existing accounts
Focus on integration, automation, and optimization to find technical solutions that will increase efficiency and productivity
Becomes a strategic player to promote customer satisfaction and client retention
Qualification
Required
10+ years of related experience in engineering, technical sales and/or IT consulting
Experience with Cloud Billing Platforms required: (e.g. AWS Native Costing tools, Cost Explorer, Trust Advisor, Azure Cost Manager, etc.)
Hands-on/practical experience with the following technologies: Microsoft Azure, AWS, Google Public Cloud
Basic understanding of FinOps practices and cloud billing will be critical
Strong customer service skills with the ability to make good judgments and quick decisions
Ability to communicate complex plans and solutions effectively verbally and in writing with both customers and internally
Ability to effectively prioritize and execute tasks in a fast-paced environment
Ability to build trusted relationships and influence Senior Leadership teams
Ability to collaborate with peers and work cross-function as needed with Sales and Engineering teams
Proven knowledge of ITIL frameworks (Incident, Problem and Change Management primarily)
Occasional on-call and after-hours work as the business requires, expected to travel to customer sites as needed
Preferred
Technical and/or sales certifications desired (e.g. AWS, Microsoft AWS, Google Cloud)
ITIL and/or Project Management certifications are a plus
Undergraduate degree and 10+ years of relevant experience preferred
Benefits
Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
Company
AHEAD
AHEAD is a solutions-based company that helps clients move to an optimized IT service delivery model.
1001-5000 employees
H1B Sponsorship
AHEAD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (19)
2023 (22)
2022 (20)
2021 (18)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$97.72M2024-05-06Series Unknown· $5.7M
2024-02-15Series Unknown· $43.6M
2023-11-02Series Unknown· $5.77M
Leadership Team
Daniel Adamany
Founder and CEO
S
Stephen Ayoub
Co-Founder and President
Recent News
2025-11-19
Company data provided by crunchbase