Customer Service Manager (Account Manager) - Hayward, CA jobs in United States
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Canteen North America ยท 1 month ago

Customer Service Manager (Account Manager) - Hayward, CA

positionHayward, CA
timeFull-time
remoteOnsite
seniorityMid Level
money$76K/yr - $96K/yr
date3+ years exp

Canteen North America is a company that combines food, service, and technology to enhance workplace environments. They are seeking a Customer Service Manager (Account Manager) who will focus on analyzing business performance and designing solutions for clients, while ensuring high levels of customer satisfaction and driving business growth.

Food and Beverage

Responsibilities

Prepare and deliver comprehensive business reviews highlighting performance, opportunities, and strategic recommendations
Analyze sales, product mix, and operational data to identify ways to improve profitability and reduce operational inefficiencies
Recommend program enhancements to optimize effectiveness and increase customer value
Resolve day-to-day service issues quickly to ensure smooth onsite operations and positive customer experience
Support the operational setup of new business accounts, including coordination with operations, merchandising, and field teams
Build and maintain strong, trust-based relationships with clients, becoming their primary point of contact for service and strategy
Conduct financial analysis to support pricing, product mix decisions, and program improvements

Qualification

Account managementBusiness analysisClient relationship managementMicrosoft OfficeAnalytical judgmentProblem-solvingInterpersonal skillsCommunication skills

Required

3+ years of account management experience, ideally within foodservice, vending, micro-markets, distribution, or hospitality
Demonstrated ability to prepare, analyze, and present detailed business reviews to clients
Strong interpersonal and communication skills with the ability to influence, negotiate, and drive client engagement
Proven experience developing long-term relationships with decision-makers
Strong analytical judgment with the ability to interpret sales and operational data and make sound recommendations
Excellent problem-solving skills with the ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) and comfort with business reporting tools

Benefits

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Company

Canteen North America

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Canteen brings breaktime to everyone.
dateFounded in 1929
location
Charlotte, North Carolina, USA
people-size5001-10000 employees
web-link
http://Canteen.com

Funding

Current Stage
Late Stage

Leadership Team

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Erik Snyder
Chief Executive Officer
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Michael Coffey
Chief Strategy and Innovation Officer
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Company data provided by crunchbase