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RelaDyne LLC · 1 month ago

IT Tech Support I

Hebron, KY

Full-time

Onsite

New Grad, Entry Level

RelaDyne is the nation's leading automotive, industrial, and commercial lubricants provider and trusted partner for reliability services. They are seeking an IT Tech Support Specialist to provide day-to-day technical support, troubleshoot issues, and ensure technology runs smoothly for field associates. The role involves collaborating with the IT team and maintaining strong relationships within the department while supporting various hardware and software applications.

AutomotiveCustomer ServiceOil and GasProduct Management

H1B Sponsor Likely

Responsibilities

Provide day-to-day support on a range of RelaDyne-specific cloud and on-premises hardware and software applications and other related enterprise applications to associates

Consistently document and troubleshoot any reported issue

Develop and maintain strong relationships within IT department

Possess a solid understanding of Corporate and IT policies and procedures

Demonstrates a high level of "creative thinking" in troubleshooting techniques

Demonstrate the ability to troubleshoot and resolve many issues independently or with minimal assistance

Escalate incidents as necessary to appropriate associate or department within Company

Begin to develop project management skills by participating in IT projects

Help facilitate the Incident Management process, to include internal and external communication and liaise with 3rd tier resources for determining root cause

Potential involvement in testing new technologies or software releases

Collaborate with IT staff to learn and support system operations

Qualification

Microsoft Office365 AdministrationActive DirectoryPowerShell scriptingNetwork configurationMicrosoft SQL ServerWindows Operating SystemsSage/DM2 ERPSecurity softwareTelephonyCitrix XenAppCustomer serviceCommunicationProblem-solvingTeamworkTime management

Required

Experience and proficiency in the below determine Level 1 or Level 2 designation

Provide day-to-day support on a range of RelaDyne-specific cloud and on-premises hardware and software applications and other related enterprise applications to associates

Microsoft Office365 Administration

Active Directory

PowerShell scripting

Network configuration (e.g. Firewalls, switches)

Microsoft Office Suite

Microsoft SQL Server

Windows Operating Systems

Sage/DM2 ERP and related systems

Security software and hardware

Telephony

Citrix XenApp & Receiver

PCI Compliance

Hardware support including, but not limited to PCs, laptops, printers, copiers, scanners and associated peripherals required to run the business

Consistently document and troubleshoot any reported issue

Develop and maintain strong relationships within IT department

Possess a solid understanding of Corporate and IT policies and procedures

Demonstrates a high level of 'creative thinking' in troubleshooting techniques

Demonstrate the ability to troubleshoot and resolve many issues independently or with minimal assistance

Escalate incidents as necessary to appropriate associate or department within Company

Begin to develop project management skills by participating in IT projects

Excellent written and verbal communication skills

Possess excellent customer service and follow-up skills

Demonstrate the ability to multi-task effectively

Help facilitate the Incident Management process, to include internal and external communication and liaise with 3rd tier resources for determining root cause

Potential involvement in testing new technologies or software releases

Collaborate with IT staff to learn and support system operations

Ability to meet deadlines and manage multiple tasks

Good interpersonal skills

Excellent verbal and written communication skills

Accuracy and attention to detail

Strong organizational and time management skills

Excellent problem-solving, analytical and evaluative skills

Must work well in a team environment

Self-motivated / self-managing

Preferred

Ivanti Service Desk experience a plus

Microsoft Office365 Administration is a plus

Working knowledge and experience with TCP/IP preferred

Proficiency with Microsoft Office suite preferred

Windows & Active Directory Administration preferred

Network Administration experience preferred

Preferred experience with Adobe and Visio

Company

RelaDyne LLC

RelaDyne is a national leader in lubricants, fuel, diesel exhaust fluid (DEF), and industrial reliability services, serving industrial, commercial, and automotive businesses across North America.

Founded in 2010

Cincinnati, Ohio, USA

1001-5000 employees

http://www.reladyne.com/

H1B Sponsorship

RelaDyne LLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)