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Switch · 2 days ago

CORE Customer Specialist

LV Metro Area

Full-time

Onsite

Entry, Mid Level

2+ years exp

Switch is a company that designs, builds, and operates data centers, focusing on innovative technology solutions. The CORE Customer Specialist role involves delivering mission-critical solutions in telecommunications and data center services, supporting sales teams, and ensuring customer satisfaction through effective communication and project management.

Information Technology & Services

Responsibilities

General facility upkeep/maintenance which may entail:

Support telecommunications services for wholesale and agent channel models

Provide full availability to the sales team for projects, calls, tours, questions, and other needs

Manage sales and support of telecommunications services for SMB and Government accounts as assigned

Collaborate in team selling to support the colocation sales process

Oversee circuit ordering and provisioning, including project management, customer communications, escalations, and Salesforce updates

Conduct accurate customer network reviews, designs, and collaborate with internal and external technical resources to create optimal solutions

Interact with clients professionally to represent Switch’s brand and services

Maintain ongoing contact with prospects and consult on data center and network deployments using Switch data centers and Switch Connect

Work with carrier partners to obtain pricing, negotiate terms, oversee provisioning, and resolve carrier-related issues

Create and respond to quotes that align with customer requirements and ensure accurate pricing

Enter and record all customer-related activities in Salesforce consistently and accurately

Support special projects and other assigned duties

Drive next-level innovation in Connectivity to support our mission-critical infrastructure

Work in a fast-paced, high-impact environment where execution is key

Leverage cutting-edge technology and sustainable design principles to create world-class solutions

Uphold Switch’s Karma philosophy— leading with integrity and empowering those around you

Qualification

Telecommunications experienceSalesforce proficiencyProject managementMicrosoft Office SuiteTechnical knowledge of telecom productsEntrepreneurial mindsetCommunication skillsNegotiation skillsCollaboration skillsStrategic thinking

Required

Bachelor or equivalent combination of education and experience

2+ years experience in Telecom

Thorough working knowledge of various software applications including Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)

Strategic thinking with the ability to close complex telecommunications deals

Strong technical knowledge of telecommunications products and services

Excellent communication, negotiation, and follow-up skills

Proven project management and organizational abilities, with attention to detail

Self-starter with strong prioritization skills and entrepreneurial mindset

Team-oriented with strong collaboration skills

Honest, hardworking, and dependable, with a strong work ethic

Punctual and committed to being onsite in the data center five days per week

Intermediate skills in SalesForce

Ability to influence and partner with executive leadership to drive strategy and execution

Experience fostering a culture of innovation, collaboration, and continuous improvement

A strategic mindset with the ability to balance long-term vision with operational execution

Benefits

Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Company

Switch

Switch was founded in 2000 by CEO Rob Roy and stands at the forefront as the premier data center designer, builder and operator, owning 100% of its land and facilities.

Founded in 2000

Las Vegas, Nevada, US

501-1000 employees