White Manor Country Club · 1 month ago
Director of Membership Sales
Malvern, PA
Full-time
Onsite
Lead/Staff, Director/Executive
$80K/yr - $120K/yr
3+ years expWhite Manor Country Club is a prestigious establishment known for its beautiful golf course and vibrant membership. They are seeking a Director of Membership Sales responsible for developing and implementing strategies to increase and retain club membership, as well as overseeing membership sales and related activities.
Recreational Facilities
Responsibilities
Responsible for the creation and implementation of membership selling programs to maintain a profitable membership level within the club
Responsible for selling club memberships, upgrades, conversions and membership changes
Determine markets to be canvassed for qualified individuals and complete and maintain perpetual member invitee roster
Develop new sales prospects by contacting individuals, groups, and companies in the community
Follow-up on telemarketing efforts, member referrals, leads, catering contracts, newspaper articles, lists, publications, etc
Organize the production of membership kits for sales calls and direct mail activities
Maintain accurate and up-to-date membership sales tracking and reports
Coordinate the preparation, organization, and implementation of Member promotional and marketing events to be scheduled at the club
Coordinate the completion and receipt of all Membership documents required for the sale of Memberships
Orient new members into the club by introducing them to key staff, members, and scheduling their introductory appointments
Prepare correspondence and handle telephone calls to Members and prospective Members
Effectively respond to member comments in accordance with club policies and rules
Use ideas, feedback, and suggestions to continuously improve the services provided to members
Act as a liaison between Club management and members. Listen to members’ concerns and complaints and report them to the General Manager
Assist General Manager in the development and recommendation of activities that will increase one or all of the following:
Member usage and participation
Member satisfaction level
Gross revenues
Assist in the writing of all membership marketing materials, member surveys, and media releases
Attend special events and activities to provide sales information and tours
Maintain prospective member information and individual files for each Club member and enter all information into Member Database
Recruit, train, supervise, schedule and evaluate membership office staff according to established club policies and procedures
Develop and adhere to a department budget; after approval, monitor and take corrective action as necessary to help assure that budget goals are attained
Establish short- and long-range goals to achieve membership sales objectives
Evaluate effectiveness of selling strategies, recommend and implement changes as appropriate to attain goals
Attend staff meetings
Perform other assignments made by the General Manager
Qualification
Required
A Bachelor's degree in Hospitality or Resort Management, Business Administration, Public Relations or related major and 3 years of relevant work experience
Two to three years' related experience and/or training in a private club environment
Demonstrated ability to oversee the activities of Membership Sales department and control its budget
Ability to establish and maintain effective relationships with members, guests, department managers, administrative staff, and the general public
Proficient in Outlook, internet applications, knowledge of MS Word, PowerPoint, and Excel applications
Excellent team player with ability to work hands on in a fast-paced environment
Demonstrated results-oriented and capable of working with minimal direction
Excellent listening and positive interpersonal skills
Strong closing abilities, excellent prospecting techniques, including cold calling
Must possess excellent communication skills, including strong verbal, written, and presentation skills
Ability to communicate effectively with members, guests, and staff of diverse backgrounds, cultures, and education levels
Requires the ability to perform some manual labor tasks that will require some strenuous physical efforts, such as carrying, pushing, pulling, squatting, and lifting up to 30 pounds
Able to reach, bend, stoop, and stand
Must be able to sit for prolonged periods of time
Must be able to convey information and ideas clearly and work in a safe, prudent, and organized manner
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must work well in stressful, high-pressure situations with the ability to handle multiple tasks at one time and maintain composure and objectivity
Must be able to work with and understand financial information and data, and basic arithmetic functions, with the ability to apply concepts such as fractions, percentages, and ratios
Must be effective in listening to, understanding, and clarifying the concerns and issues raised by members, guests, and coworkers
Company
White Manor Country Club
501 (c) 7 Not for Profit, Exclusive Private Country Club with 18 holes of Championship Golf, Tennis, Swimming and Dining committed to providing a family centric private club experience for its 360 member families.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase