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Goldbelt, Incorporated · 3 hours ago

IT Support Technician I

Juneau, AK

Full-time

Onsite

New Grad, Entry Level

$31.97/hr - $36/hr

0+ years exp

Goldbelt Incorporated is an Alaska Native Corporation headquartered in Juneau, Alaska, focused on making a positive difference for Alaska Native shareholders. The IT Support Technician I role is designed for individuals starting their IT career, providing technical support and troubleshooting for hardware and software issues.

Information Technology

Responsibilities

Providing first-level support to end users via phone, email, tickets, or in-person. Monitoring the ticket queue, SAAS, and MS 365 services

Preventative maintenance including wire management, testing, labeling, routine software upgrades, deletions, and modifications

Provide basic support and troubleshooting to include:

Password resets

Printer configurations

Break/fix incidents

Warm handoffs of tickets routing and escalation to Level 2 and Level 3 support

Support the entire IT network for Goldbelt’s operations and assist with special projects as needed

Qualification

Windows 10/11 supportMS 365 Applications supportTicketing System experienceComptia A+ certificationMicrosoft Azure certificationMicrosoft 365 certificationApple/Android device supportCultural awarenessEffective communicationProblem-solving skillsAttention to detailTeam collaboration

Required

Basic understanding of relevant software, tools, and systems used in the corporate environment. This includes a proficiency in standard software applications including Windows, MacOS, and MS Office Suite (Outlook, Word, PowerPoint, and Excel)

Ability to embrace change, learn quickly, and thrive in a dynamic corporate environment

Skill in working harmoniously within cross-functional teams to achieve common objectives

Ability to prioritize tasks, manage multiple projects, and meet deadlines

Possesses attention to detail and effective problem-solving skills

Must have the ability to communicate effectively and diplomatically, both verbally and in writing, with co-workers and with outside agencies, partners, shareholders, and business associates

Strong cultural awareness and sensitivity, with the ability to adapt messages and strategies for diverse audiences

Ability to lift at least 30 pounds and be comfortable moving various computer equipment

6 months of IT Support experience within an enterprise environment

Must be willing to answer phones, email, and provide remote support

Able to provide IT Support to all levels of an organization

Experience using a Ticketing System (i.e., ZenDesk, ServiceNow, etc.)

Experience supporting 100 or more users (on-site and remote users)

Experience supporting Windows 10 / Windows 11 / MS 365 Applications

Experience supporting Apple Devices / Android Devices / Laptops / Desktops / Mobile Phones

Experience with managing Accounts (Entra, AD, VoIP, Mobile Device Management, etc.)

Ability to pass a background check

Preferred

Bachelor's degree in Information Technology or equivalent years of experience

Certifications in Comptia A+, Microsoft Azure, Microsoft 365, Microsoft Technology Associate (MTA 98-349) OR Microsoft Certified Solutions Associate (MCSA - Windows 11)

Previous experience working with Alaska Native Corporations (ANCs)

Previous experience working with government contracting requirements