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Coates Group · 23 hours ago

Senior Account Director

Chicago, IL

Full-time

Hybrid

Senior Level, Lead/Staff, Director/Executive

$150K/yr - $170K/yr

7+ years exp

Coates Group is a global technology company focused on creating dynamic and engaging customer experiences. As a Senior Account Director, you will drive technology delivery and account growth by managing client relationships, overseeing project implementations, and identifying opportunities for upselling technology solutions.

ComputerSoftware

Growth Opportunities

Responsibilities

Cultivate and maintain strong, long-term relationships with key client stakeholders, understanding their technology needs and aligning our solutions accordingly

Develop an in-depth understanding of our technology products and services, staying current with industry trends, and effectively communicate their value to clients

Own account strategy planning, delivery, and completion to drive account growth in alignment with organizational priorities and client insights

Identify opportunities for account growth and collaborate with cross-functional teams to formulate strategies for upselling and expanding our technology solutions within existing client accounts

Act as the primary point of contact for client projects, ensuring successful delivery by coordinating with project managers, technical teams, and other stakeholders

Employ a consultative approach to understand client pain points, challenges, and objectives, proposing tailored technology solutions to address their unique needs

Meet and exceed sales targets, driving revenue growth by effectively selling technology solutions, upselling, and cross-selling additional services

Stay informed about industry trends, competitive offerings, and emerging technologies to identify new business opportunities

Maintain accurate records of client interactions, sales activities, and forecasts, providing regular updates to management

Lead negotiations on pricing, contracts, and terms to ensure mutually beneficial agreements with clients

Act as a client advocate within the organization, ensuring client satisfaction and addressing any concerns or issues promptly

Resolution paths, escalation, and team professional development

Identify opportunities to improve, iterate, or tighten processes within AM and cross departmentally

Qualification

Technology Solution ExpertiseClient Relationship ManagementAccount StrategyConsultative SellingCRM Software ProficiencyMarket AnalysisNegotiationFinancial AcumenProcess ImprovementAnalytical SkillsResults-driven MindsetPresentation SkillsCross-functional CollaborationConflict ResolutionTeam Leadership