Rimini Street · 1 day ago
Sr. Support Engineer, SAP FI/CO
United States
Full-time
Remote
Senior Level, Lead/Staff
$120K/yr - $190K/yr
10+ years expRimini Street, Inc. is a global provider of end-to-end enterprise software support solutions, and they are seeking a talented Sr. Support Engineer specializing in SAP FI/CO. The primary responsibility of this role is to provide exceptional remote-based support for mission-critical SAP applications, focusing on Finance and Controlling, and to troubleshoot and resolve complex customer issues.
EnterpriseEnterprise SoftwareInformation TechnologySoftware
Responsibilities
Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
Work closely with customers daily to understand their needs, support business change and deliver a consistently high-quality customer experience
Provide functional support & training for multiple SAP FI/CO modules
Support client customizations, sharing implementation and best practices advice
Develop application break fixes for critical product defects
Create scripts to identify, analyze and correct data issues
Manage one or more key assigned accounts as a technical/functional advisor
Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
Collaborate with team members in a virtual team environment to extend field experience to different client situations
Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience
Qualification
Required
10+ years relevant SAP experience particularly with all aspects of SAP Finance and Controlling (FICO). Treasury and Risk Management (TRM), Financial Supply Chain Management (FSCM) and Asset Management skills would be welcome
5+ years direct support of application end-users in a corporate environment
A track record of successful roles in several SAP implementation or upgrade projects
Deep working knowledge and understanding of supporting business processes
Demonstrable history solving complex problems across multiple modules, ideally in a support environment
Knowledge of related to US and Canadian localization tax and regulatory requirements, e.g., 1099s, etc
Localization architecture, implementation, and key functionality
Expertise with SAP 4.x and ECC, including full life-cycle implementation experience, configuration, and administration of the application
Superb technical trouble-shooting skills ability to debug code and the tenacity for complex problem solving
Passionate focus on customer support and the ability to build long term, successful working relationships with clients
Strong knowledge of key application functionality, tables, and relationships
Deep knowledge of SAP customization/extension methodologies
Excellent development skills using SAP toolset
Excellent interpersonal, presentation and communication skills – verbal & written
Analytical, logical problem resolution skills
Fluency in both English (reading/writing/verbal) is required
Attention to detail and the ability to learn quickly
Extreme focus on client satisfaction
Demonstrated ability to work independently and as part of a team
Ability to work calmly and professionally in high pressure situations
Preferred
The well qualified candidate will have at least 5 years “hands on” implementation experience with at least two full life cycle implementations
The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
SAP certification(s) preferred
Knowledge of any Country Specific Solutions would be an advantage
A consulting background, while not mandatory, would be useful
Experience with localization and global implementations would be an advantage
Benefits
Medical, Dental, and Vision insurance
Disability insurance
Paid Parental Leave
401(k) program
Generous Paid time off (PTO)
Company
Rimini Street
Rimini Street is an independent provider of enterprise software support services for Oracle and SAP licensees.
1001-5000 employees
H1B Sponsorship
Rimini Street has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (1)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$380.15MKey Investors
Colbeck CapitalBridge Bank
2021-07-08Post Ipo Debt· $90M
2018-07-19Post Ipo Debt· $140M
2017-10-11IPO
Leadership Team
Seth Ravin
CEO & Chairman of the Board
Jim Benge
Vice President of Development
Recent News
Help Net Security
2025-12-30
Company data provided by crunchbase