Men's Wearhouse · 1 week ago
Digital Communications Representative I
Houston, TX
Part-time
Hybrid
New Grad, Entry LevelTailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, and they are seeking a Digital Communications Representative I. This role involves handling escalated inquiries and providing excellent customer service to ensure long-term customer retention.
Retail
Responsibilities
Clears duplicate and spam cases from digital communication queues
Work Tier 2 cases, which include: Social Media Reviews and Posts, DNC requests and escalations
Handle escalated cases making decisions based on customer satisfaction and company profitability while satisfying all team standards of productivity and quality
Effectively multitask between a variety of systems and reference materials to effectively assist Tier 1 representatives in a challenging, fast paced environment where new variables are constantly emerging, and business processes are frequently changing
Review and Complete POS tasks in support of fulfillment, ecommerce and TCS teams
Attend team meetings to stay up to date on policies, processes, and company initiatives
Complete and submit individual daily productivity reports
Additional duties as assigned
Qualification
Required
Must consistently meet their department goals, metrics, and quality assurance scores
Has exhibited above average knowledge for Rental, Retail, Ecomm and Custom programs
Maintain an above team average CSAT on a consistent basis
Maintains a positive attitude and works well with other team members
Stellar attendance and punctuality with the ability to follow a strict attendance policy, required
Ability to receive and implement ongoing feedback and coaching for continuous improvement
Well-developed problem analysis skills, with ability to make quick and effective decisions independently
Ability to gather and summarize data, find solutions, and prioritize work
Ability to handle multiple functions at one time while paying strict attention to detail and deadlines
Ability to sit and work at a computer keyboard for extended periods of time
Ability to stoop, kneel, bend at the waist, and reach on a daily basis
Able to lift and move up to 25 pounds occasionally
Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment
Regular and on-time attendance
Ability to work at least 40 hours per week
This is a hybrid position, based in Houston Office, working in the office a minimum of one day per week is required
Company
Men's Wearhouse
Our Purpose: We help people love the way they look and feel for their most important moments.
Founded in 1973
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Kathleen Cody
DC Operations Manager
Recent News
Company data provided by crunchbase