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Lambda · 1 month ago

Customer Enablement Manager

San Francisco Office

Full-time

Hybrid

Senior Level

$131K/yr - $197K/yr

5+ years exp

Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. They are hiring a Customer Enablement Manager to scale support for customers post-sale, focusing on onboarding, adoption, renewals, and expansion throughout the customer journey.

AI InfrastructureArtificial Intelligence (AI)Cloud ComputingData CenterGPUMachine Learning

Comp. & Benefits

Responsibilities

Develop scalable onboarding frameworks that reduce time-to-value and set clear customer success milestones

Build enablement programs and content for internal teams supporting customers — whether in Customer Success, Technical Solutions, or future post-sales functions

Define and document Sales-to-Customer handoffs, ensuring a seamless customer experience across GTM

Create playbooks, QBR templates, and success planning frameworks that improve engagement and retention

Partner with TPMMs and CS Ops to align enablement materials with new product releases and customer communication cadences

Build advocacy and storytelling programs that capture customer wins and expand referenceable proof points

Own the Customer Enablement section of the GTM Notion Hub, maintaining accurate, discoverable documentation for all post-sale teams

Manage collateral and training resources in Highspot, ensuring customer-facing teams have access to the latest tools and templates

Qualification

Customer SuccessEnablement ProgramsSaaS ExperienceHighspotNotionCross-functional CollaborationCommunication SkillsAI/ML BackgroundCloud InfrastructureCustomer Storytelling