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Cathay Bank · 1 month ago

Consumer Loan Servicing Supervisor & Officer

Rosemead, CA, USA

Full-time

Onsite

Mid, Senior Level

$80K/yr - $110K/yr

5+ years exp

Cathay Bank is a well-established financial institution that values its employees and promotes a supportive workplace culture. They are seeking a Consumer Loan Servicing Supervisor & Officer to manage daily activities of the consumer loan servicing staff, ensuring timely and accurate processing of transactions in compliance with established policies and procedures.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Assigns, directs, and supervises the daily tasks and activities of staff, including, but not limited to the accurate and timely tracking of all loan boarding, payment processing, payoff processing, and other transactional functions

Responds to clients’ Qualified Written Requests, and credit bureau disputes

Ensures the department requests, including team email inboxes and phone calls, are reviewed and responded to timely

Freddie Mac processing, remittance and reporting

Reviews completed work performed by staff to confirm accuracy and ensure prompt corrections

Ensures compliance with established procedures and policy to pursue a positive audit rating

Performs timely reviews and clearing of entries of assigned general ledger reconciliations

Researches and resolves more complex internal/external client inquiries or discrepancies

Recommends and implements changes to increase efficiency and productivity to reduce errors and maintain data integrity

Creates and updates desktop procedures

Provides team member training and support

Assists with preparation of annual Performance Evaluations and coaching/counseling if needed

Participates and/or chairs special projects as assigned

Ensures compliance with Bank policies and procedures and government regulations

Qualification

Loan servicing experienceSupervisory experienceFreddie Mac reportingMortgage knowledgeRegulatory compliance knowledgeMS Office proficiencyAnalytical skillsIBS InsightOrganizational skillsSelf-motivatedWork independently

Required

High school diploma or equivalent

Minimum of three years of loan servicing experience

Minimum of two years of supervisory experience

Thorough knowledge of Mortgage, Heloc/consumer loans products and servicing

Thorough understanding of Freddie Mac Investor reporting

Knowledge of loan origination systems and interface to servicing system

Knowledge of state and federal banking regulations and procedures with regulatory requirements including but not limited to: CFPB, FCRA, HMDA, RESPA, Reg Z, SCRA, TILA, UDAAP, HOPA

Self-motivated with ability to work independently and meet deadlines

PC proficient, advanced skill level with all MS Office products

Ability to work in a fast-paced environment while maintaining a high level of accuracy

Strong analytical and organizational skills

Must be able to manage workflow effectively with frequent interruptions and changing priorities

Sound understanding of loan accounting and servicing functions, and general lending policies and procedures

Preferred

Some college business classes preferred

Experience with IBS Insight loan system a plus

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability insurance

Flexible spending accounts (FSAs)

Health saving account (HSA) with company contributions

Voluntary coverages

401(k)

Company

Cathay Bank

Glassdoor3.1

Cathay Bank is a financial services company originally founded to support Los Angeles’ growing Chinese American community. It is a sub-organization of Cathay General Bancorp.

Founded in 1962

El Monte, California, USA

1001-5000 employees

https://www.cathaybank.com/

H1B Sponsorship

Cathay Bank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2020 (1)