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Revelyst · 1 month ago

Install & Design Installation Coordinator

San Diego, CA

Full-time

Onsite

New Grad, Entry Level

$25/hr - $25/hr

Revelyst is a collective of makers who design and manufacture performance gear and precision technologies. The Customer Experience Associate is responsible for maintaining the installation schedule and ensuring timely communication with customers throughout the installation process.

ManufacturingOutdoorsSporting Goods

Responsibilities

Schedule and Manage installation opportunities with installers for upcoming installs

Initiates and maintains regular communication with customers across the install life cycle, ensures timely customer follow-up and resolves open questions

Ensure that the schedule is maximized in order to meet and exceed daily numbers

Keep track of installation progress in Monday.com

Make any necessary schedule adjustments to ensure all work is completed timely, thoroughly and to the customer’s satisfaction

Approve contractor bids and invoices and track any additional expenses incurred

Review current lead times on both in-house and drop ship components to ensure accurate installation date

Communicating with sales rep/sales support any corrections that need to be made to the installation schedule

Research travel options for all jobs prior to bidding to ensure contractor bids reflect the true costs so the manager can effectively negotiate bids

Maintain all the certifications and paperwork for new and ongoing subcontractors on their Monday.com boards

Notate and submit invoicing for site survey orders and drop ship installs that do not have components listed