Zurich North America · 1 week ago
Claims Team Manager, General Liability (Dedicated Account)
Rocky Hill, CT
Full-time
Hybrid
Senior Level
$98K/yr - $161K/yr
5+ years expZurich North America is seeking a Team Manager – General Liability to join their talented Claims team. In this role, you will lead and direct a team of Claims Professionals in handling Commercial General Liability claims, focusing on performance, development, and coaching to enhance operational effectiveness.
CommercialFinancial ServicesInsurance
No H1B
Responsibilities
Oversee the management of commercial general liability claims of moderate complexity by providing technical guidance, direction, and performance tracking
Build strong relationships with internal and external stakeholders, resolve quality concerns, and ensure high levels of service
Analyze claims trends, recommend process improvements, and uphold compliance with legal and regulatory standards
Manage a high-performing team by recruiting, developing, and retaining top talent, fostering a collaborative and supportive workplace culture
Monitor team resources, allocations, and expenditures to manage costs effectively
Provide coaching, feedback, and development opportunities to help your team reach their full potential
Partner with other business units to provide claims insights, assist with product development, and engage in customer and broker meetings
Qualification
Required
Juris Doctor with 5+ years of claims experience OR
Bachelor's Degree with 6+ years of claims experience OR
High School Diploma or Equivalent with 8+ years of claims experience AND
Strong customer service skills
Proficiency in Microsoft Office
Experience collaborating across teams
Knowledge of insurance legal statutes, claims handling, and regulatory environments
Ability to travel up to 20%
Preferred
Over six years of experience managing Commercial General Liability (CGL) claims
More than six years of experience in litigation management, including coordination with legal counsel and strategic case handling
Extensive experience (6+ years) in performance management, including leading and developing high-performing teams
Background in claims operations
Experience working with large accounts
Demonstrated knowledge and proficiency in claims handling
Negotiation skills
Previous experience in commercial general liability claims
Strong analytical abilities
People management experience
Proven track record in building robust customer relationships
Benefits
Short-term incentive bonuses
Merit increases
Company
Zurich North America
Zurich American Insurance is an international commercial property-casualty insurance provider. It is a sub-organization of Zurich Insurance Group.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
James Bracken
Chief Financial Officer
Ann Chai
Chief Risk Officer
Recent News
2026-01-06
2026-01-06
2025-12-25
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