Surreal · 1 month ago
Client Operations Lead
San Francisco
Full-time
Hybrid
Mid, Senior Level
3+ years expSurreal is an early-stage startup focused on protecting clients' digital likenesses from AI-driven threats. They are seeking a Client Operations Lead to manage client relationships, drive operational excellence, and support sales and partnerships within a fast-paced environment.
Computer Software
Responsibilities
Serve as a day-to-day partner to high-profile clients and their teams, delivering proactive, thoughtful, and responsive support
Manage onboarding, regular check-ins, issue escalation, and ongoing success for talent and entertainment clients
Translate client needs into actionable workflows across operations, engineering, and leadership
Build trust with clients by demonstrating discretion, clear communication, and a deep understanding of their sensitivities and priorities
Lead monitoring and reporting workflows related to harmful content, platform escalations, and content takedowns
Maintain and improve our Airtable-based operational system—ensuring data accuracy, actionable insights, and reliable reporting to platforms and clients
Draft, refine, and deliver ad-hoc reports for clients and partners (platforms, legal teams, agencies)
Support the sales cycle by preparing client materials, including deep research on sales prospect needs
Collaborate with leadership on POCs, pilot setups, and custom workflows for enterprise prospects
Act as a voice of the client internally—surfacing patterns, insights, and opportunities to improve our product
Coordinate closely on platform relationships, policy issues, and emerging AI-likeness threats
Support special projects (e.g., content audits, platform research, client education materials) as needed, including by identifying operational inefficiencies and implementing scalable systems and processes
Qualification
Required
Experience in a client-facing role at a startup or in consulting, client success, partnerships, talent/entertainment, or similar
Excellent communicator, comfortable managing senior stakeholders with professionalism, tact, and discretion
Strong operational instincts - you can take complex processes and simplify them
Adept at using Airtable or other data management tools to structure work and produce reliable reporting
You're able to embrace an early start-up environment by thriving in ambiguity and enjoying problem-solving without perfect context or direction
Willing to roll up your sleeves, from building dashboards to drafting client emails to analyzing social content
Comfortable with technical concepts, eager to experiment with AI tools, and motivated to automate and improve workflows
Comfortable and adept at navigating social media platforms and other online spaces
Ideally based in the Bay Area; available to work hybrid from our San Francisco office a few days each week
3–6+ years of relevant experience in a client-facing, client-ops, consulting, or similar environment
Comfort with Airtable, data analysis, and operational tooling
Preferred
Prior experience in entertainment, tech, AI, social media, or early-stage startups is a plus
Company
Surreal
Deepfake protection and licensing for the world's most notable figures
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase