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Quicken Loans · 1 month ago

Agent Experience Lead (Hybrid - San Antonio/Austin, TX)

San Antonio - 300 E Sonterra Blvd

Full-time

Hybrid

Mid, Senior Level

$80K/yr - $154K/yr

3+ years exp

Rocket Close is a leading national provider of title insurance, property valuations, and settlement services. As the Agent Experience Lead, you will be responsible for business development and ensuring the satisfaction of agents and customers in the San Antonio/Austin market while building strategic relationships and driving business growth.

FinanceFinancial ServicesMortgage

Responsibilities

Attend and represent Rocket Close at Redfin team meetings to advocate for our product while understanding agent and client feedback

Take a leadership role in and assume responsibility for establishing relationships with assigned accounts

Develop long term strategic account plans which identify potential business opportunities, define goals and resource requirements

Demonstrate personal initiative to understand changing market conditions, assigned client segment(s) and evolving client needs

Triage and address any possible issues at closing

Be a source for agents and customers navigating our platform used for closings in Qualia, as well as Earnnest

Participate in new market launch responsibilities including training Agents, Transaction Coordinators and Listing Coordinators

Qualification

Real Estate experienceTitle Producer's LicenseSales experienceCommunication skillsProblem-solving abilitiesOrganizational skillsEntrepreneurial mindsetMulti-tasking abilitiesTechnology proficiencyClient-focused attitude