Prompt Health · 1 month ago
Enterprise Billing Success Manager (B2B SaaS)
United States
Full-time
Remote
Mid, Senior Level
$70K/yr - $140K/yr
5+ years expPrompt Health is revolutionizing healthcare by delivering modern software solutions to rehab therapy businesses. They are seeking an Enterprise Billing Success Manager who will become an expert on the Prompt platform to support enterprise billing clients, assist in onboarding, and drive overall client success through best practices and creative solutions.
Health CareInformation TechnologyMedicalSoftware
Responsibilities
Onboard enterprise billing teams to train their entire RCM staff on billing best practices and support their smooth transition onto the platform
Assist sales as needed on the sales cycle for enterprise prospects
Assist in teaching submission, posting, invoicing, AR, etc best practices on Prompt to enterprise teams, and teams of other sizes as needs arise
Have a deep knowledge of Prompt Reporting, Industry Accounting and AR practices, and understanding of Excel and data analysis functions
Provide reporting training to teams of all sizes, particularly in the areas of accrual accounting, AR reporting, and RCM KPI data
Support client accounting and finance teams in learning to obtain necessary reporting from the Prompt reporting suite
Have a deep knowledge of the full revenue cycle and a baseline understanding of the role EDI/ERA plays
Build relationships with enterprise billing teams
Understand unique team needs to help configure and develop workflows with their new EMR/PM system
Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
Provide guidance and expertise to billing success managers and interdepartmental partners
Qualification
Required
Bachelor's degree in Finance, Accounting, or Business, OR a professional certification (CPA, CFA, or similar); relevant experience may be considered as a substitute
Must have 5+ years in the medical billing industry, PT/OT/SLP experience is strongly desired
Must have experience working in or with enterprise sized RCM companies with 100 or more therapists preferably in a success role or RCM leadership role
2-3 years minimum of RCM leadership experience
Must have a solid understanding of fundamental accounting concepts
Strong technical skills
Highly Proficient in MS Excel
Understanding and learning software is a passion of yours
Possess strong written and verbal communication skills
Ready to embrace a fast-paced environment, with occasional requirements to work beyond standard hours
Prepared to grow quickly into your role and take on greater responsibilities as needed
Able to work independently with minimal direction and oversight
Benefits
Competitive salaries
Remote/hybrid environment
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits
401k
Credits for online fitness classes/gym memberships
Recovery suite at HQ – includes a cold plunge, sauna, and shower
Company
Prompt Health
A fully integrated enterprise software solution for the physical therapy industry.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Adam Baliatico
Co-Founder
Mike Dwyer
Co-Founder
Recent News
Morningstar.com
2025-06-24
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