GetixHealth · 1 month ago
HealthCare Customer Service Specialist- Sugarland, Tx
Greater Houston
Full-time
Hybrid
New Grad, Entry Level
$17/hr - $17/hrGetixHealth is a healthcare company focused on providing exceptional service. The HealthCare Customer Service Specialist will be responsible for managing patient inquiries related to billing, payments, claims, benefits, and coverage, ensuring accurate and timely responses while adhering to regulations and company policies.
Cloud ManagementHealth CareRetail
Responsibilities
Handle a high volume of inbound and outbound calls (60+ calls daily) addressing billing, payment inquiries, claims, benefits, and coverage questions
Resolve customer inquiries by gathering necessary information, performing research, and offering accurate solutions
Communicate effectively with patients to explain available options and ensure issues are addressed in a timely manner
Provide detailed information to patients about available services and help assess their needs for optimal resolution
Follow established procedures and scripts to ensure consistency and professionalism in responses
Collaborate remotely using screen-sharing tools and work closely with leadership and team members to meet performance goals
Assist with department goals, recommend process improvements, and contribute to enhancing overall efficiency
Maintain adherence to HIPAA regulations to ensure patient confidentiality
Other duties as assigned to support team and organizational needs
Qualification
Required
High school diploma or GED required
Strong verbal, written, and interpersonal communication skills
Attention to detail, ensuring accuracy in handling inquiries and data
Proven ability to work collaboratively in a fast-paced environment and maintain a positive attitude
Ability to use MS Office Suite applications and adapt to new systems as required
Strong problem-solving skills with the ability to think critically and provide clear solutions to patients
Empathy and patience when working with customers, understanding the sensitive nature of healthcare billing
Ability to handle high-volume calls efficiently, while maintaining professionalism and quality of service
Team-oriented with a demonstrated ability to meet or exceed performance goals
Preferred
Additional education is preferred
Experience in customer service, preferably in a healthcare or medical setting, is a plus
Familiarity with health insurance providers, Workers' Compensation, Medicare, Medicaid, and liability claims processes
Practical or classroom knowledge of medical terminology and the revenue cycle
Benefits
Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.
Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment.
Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.
Company
GetixHealth
GetixHealth provides hospitals, clinics, university medical centers, and other healthcare facilities across the United States with comprehensive revenue cycle management (RCM) services.
Founded in 2012
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$0.03MKey Investors
Trivest Partners
2025-04-07Acquired
2015-01-01Private Equity
2014-01-01Seed· $0.03M
Leadership Team
Kevin Lonergan
Chief Executive Officer
David Stuart
CTO
Recent News
Canada NewsWire
2025-06-23
2025-04-11
Company data provided by crunchbase