PermitFlow · 1 month ago
Customer Solutions Engineer (New Grad)
New York, NY
Full-time
Hybrid
New Grad, Entry Level
$90K/yr - $125K/yrPermitFlow is an applied AI company focused on transforming the construction industry by addressing significant information challenges. The Customer Solutions Engineer will be responsible for managing customer onboarding, ensuring successful implementation, and providing support to optimize the customer experience.
Artificial Intelligence (AI)ConstructionEnterprise SoftwareSoftware
Responsibilities
Identify fit, blockers, and key implementation paths early to ensure smooth customer launches
Own onboarding from sales handoff through go-live, managing timelines, customer communication, and success milestones
Configure workflows and processes aligned with customer goals, ensuring users can operate confidently and independently
Troubleshoot and resolve issues quickly, collaborating with product and engineering when needed
Document best practices and repeatable playbooks to make future onboarding faster and more consistent
Capture and synthesize feedback from customers to inform product priorities and process improvements
Build materials, guides, and videos that scale onboarding and reduce repetitive support requests
Train internal teams on workflows, customer insights, and best practices to improve efficiency and alignment
Qualification
Required
Must have a 2025 graduation date
Strong project management skills: you can juggle multiple customer implementations, keep timelines on track, and communicate clearly about risks and blockers
High technical aptitude: comfortable learning new software, working with data, and understanding how systems connect, even if you are not writing production code
Excellent communicator with strong presence on calls and in live demos, able to speak clearly with both operators and executives
Bias toward action and ownership: you enjoy jumping into messy problems, figuring things out, and doing what it takes to get a customer live
Ability to translate ambiguous customer needs into concrete workflows, configs, and product requests
Startup mindset: scrappy, resourceful, comfortable with ambiguity, and energized by building processes that did not exist before
Preferred
Construction or permitting experience is a plus, but absolutely not required
Benefits
Comprehensive medical, dental, and vision coverage
Flexible PTO and paid family leave
Home office & equipment stipend
Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
In-Office Lunch & Dinner Provided
Company
PermitFlow
PermitFlow is a construction permitting software that simplifies the permit preparation and submission process.
Founded in 2021
51-200 employees
H1B Sponsorship
PermitFlow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Growth StageTotal Funding
$90.5MKey Investors
AccelKleiner PerkinsInitialized Capital
2025-12-02Series B· $54M
2024-02-21Series A· $31M
2023-05-08Seed· $5.5M
Leadership Team
Samuel Lam
Co-Founder & CTO
Recent News
2026-01-08
2025-12-11
alleywatch.com
2025-12-09
Company data provided by crunchbase