Northwestern Memorial Hospital · 1 month ago
Resource Coordinator - Outpatient Phlebotomy, Full-Time, Days
Chicago, IL
Full-time
Onsite
Entry Level
3+ years expNorthwestern Memorial Hospital is committed to delivering world-class care and is seeking a Resource Coordinator for their Outpatient Phlebotomy services. The role involves facilitating quality service delivery, coordinating specimen processing, and resolving service problems between various departments.
Health Care
Responsibilities
Performs all aspects of pre-analytic workflow appropriate for the specific support services laboratory section to ensure orders are entered correctly, specimens collected are appropriate for the test ordered and are correctly process/transported
Answers telephone and prioritizes requests
Follows up on telephone requests as needed
Provides specimen collection instructions to customers when necessary
Verifies non-patient information (e.g., collection time) according to established protocol where needed
Handles unresolved orders, troubleshoots were needed
Verifies with physician and/or nurses prior to LIS order entry to resolve unclear, duplicate, or otherwise ambiguous orders
Enters orders
Verifies specimens for add-on tests are available and acceptable and generates add-on test orders
Registers patients on the computer according to established protocol, when necessary
Verifies patient demographics
Verifies data entry of specimen/orders into the computer
Collecting, receiving, and processing of specimens
Verified specimens are correctly and completely labeled upon receipt. Evaluates specimens for appropriateness and takes necessary corrective action. Appropriately documents unacceptable specimens
Prioritizes specimen processing based on established priorities
Aliquots specimens according to established protocols
Performs aspects of analytical testing appropriate for the specific laboratory section
Performs preventative maintenance on instruments/equipment in a timely fashion according to defined schedule
Verifies reagents and supplies meet defined acceptability criteria upon receipt and prior to use; takes action to ensure unacceptable items are removed from use
Ensures that sufficient reagents and supplies necessary for test performance are available. Notifies senior staff when minimum inventory level is encountered
Performs and records all necessary quality control (QC) required for test system performance
Evaluates QC results and takes necessary corrective actions according to established protocol
Performs any necessary pretest specimen preparation according to protocols
Performs aspects of test management appropriate for the specific laboratory section
Responds effectively to changes in the workflow by coordinating a simultaneous series of test when needed or adjusting work to incorporate STAT tests or fluctuations in work volume
Monitors daily workflow; overseeing and adjusting staff assignments (e.g., breaks, tasks) and priorities, to meet service levels
Review results for completeness, correctness, and consistency within defined test system
Follows established notification protocols for phone/fax results requests
Recognizes when unresolved problems need to be escalated and takes necessary follow-up action
Prints pending logs and follows-up to ensure pending tests are completed or cancelled when appropriate
Performs aspects of the post-analytic workflow appropriate for the specific laboratory section to ensure accurate results are reported within established time limits, specimens are retained appropriately, test results and/or status are available upon inquiry, and billed charges are correct for testing performed
Stores specimens and related materials according to protocols for location and duration
Retrieves specimen and related materials when needed
Verifies results according to procedure
Performs computer functions necessary for releasing results
Generates written reports according to established protocol
Reviews printed reports when applicable, recognizes problems and escalates according to protocol
Corrects erroneous reports and amends reports according to procedure
Responds to requests for information according to established protocol for confidentiality and release of information
Recognizes when unresolved inquiries need to be escalated and act
Stores documents and records according to established protocol
Performs billing and/or enters credits for tests and services when applicable
Recognizes billing problems and escalates accordingly
Follows written standard operating procedures
Operates instruments/equipment according to protocol
Uses computers according to established protocol; follows downtime procedures as required
Performs required Quality System responsibilities
Participates in the training of new employees
Performs other duties as assigned, or as needed, to ensure continued quality of operations
Follows all required safety procedures, uses personal protective equipment appropriate for tasks performed
Maintains clean and organized work area
Answers telephones when needed, using NMH telephone etiquette
Maintains patient confidentiality
Assists patients and other contacts whenever need occurs
Under the direction of the Manager, supervises all Asst. Tech. Path tasks
Prepares employee work schedules, and workstation and delivery assignments
Assists Manager with input to PMP evaluations
Participates in: QM Statistics, ATR reconciliation, and projects
Provides support when problems arise
Liaison with all technical sections in pathology and admitting
Qualification
Required
High School Diploma or equivalent; computer data entry experience
Preferred
Three years of experience in appropriate support services area
Benefits
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$10,000 Student Loan Repayment ($5,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year ($125 for part-time)
Matching 401(k)
Excellent medical, dental and vision coverage
Life insurance
Annual Employee Salary Increase and Incentive Bonus
Paid time off and Holiday pay
Company
Northwestern Memorial Hospital
Northwestern Memorial Hospital is an academic medical center.
Founded in 1981Chicago, Illinois, USA
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Nguyen
Co-Founder of Volunteer Services to Cardiology Department
Adewumni Sulaiman
ECMO Specialist
Recent News
2025-09-23
Chicago Tribune
2025-07-29
Company data provided by crunchbase