Broward Center for the Performing Arts · 1 month ago
Box Office Representative - Event
Fort Lauderdale, FL
Part-time
Onsite
New Grad, Entry LevelBroward Center for the Performing Arts is seeking a Box Office Representative to sell and process tickets during events and assist customers with inquiries. The role involves utilizing computerized ticketing systems, providing venue information, and ensuring exceptional customer service.
Media and EntertainmentNon ProfitPerforming Arts
Responsibilities
Assist customers with the purchase of event tickets utilizing computerized ticketing systems at Box Office windows or on Customer Care Center phone lines
Provide general venue and ticketing information for Broward Center and all affiliated venues utilizing internal intranet and ticketing systems
Contribute to the monitoring, response or forwarding of inquiries received from websites(s) Contact Us form submissions in a timely manner
Enter accurate guest information when creating accounts and maintain Customer Contact communication logs and memos in ticketing and phone systems where applicable to facilitate accurate statistical data
Distribute will-call tickets and assist patron(s) with accessing digital tickets
Maintain proper corporate etiquette to assist in answering all customer questions with accuracy and confidence, and forward questions, which require knowledge and authority above the role of Box Office Event Staff, to a lead or supervisor to resolve customers' concerns
Provide feedback to lead or supervisors to enhance customer service opportunities
Will attend all necessary internal meetings and training sessions to provide and receive accurate and timely communication regarding the coordination of the Ticketing Department's initiatives/objectives
Complete additional duties as assigned
Qualification
Required
Assist customers with the purchase of event tickets utilizing computerized ticketing systems at Box Office windows or on Customer Care Center phone lines
Provide general venue and ticketing information for Broward Center and all affiliated venues utilizing internal intranet and ticketing systems
Contribute to the monitoring, response or forwarding of inquiries received from websites(s) Contact Us form submissions in a timely manner
Enter accurate guest information when creating accounts and maintain Customer Contact communication logs and memos in ticketing and phone systems where applicable to facilitate accurate statistical data
Distribute will-call tickets and assist patron(s) with accessing digital tickets
Maintain proper corporate etiquette to assist in answering all customer questions with accuracy and confidence, and forward questions, which require knowledge and authority above the role of Box Office Event Staff, to a lead or supervisor to resolve customers' concerns
Provide feedback to lead or supervisors to enhance customer service opportunities
Will attend all necessary internal meetings and training sessions to provide and receive accurate and timely communication regarding the coordination of the Ticketing Department's initiatives/objectives
Complete additional duties as assigned
Able to maintain a physical presence at designated work location, maintain regular attendance and punctuality and work a flexible schedule including nights, weekends, and holidays, when required
Able to communicate effectively in English, both in writing and verbally, Spanish a plus
Able to maintain a consistent work schedule with a minimum availability of 4 shifts a week as needed
Able to travel to affiliated venues within Broward County and North Miami as scheduled
Ability to handle cash and to use the main office phone console
Able to demonstrate sound judgment, integrity, and ethical behavior in all daily activities
Ability to work well in a fast-paced environment, adapt to changes, and complete work assignments
Exhibit excellent customer service and appropriate, professional, and corporate demeanor, considerable tact, and courtesy when interacting with members of the public in a variety of situations
Skilled in data entry and able to navigate multiple software applications simultaneously
Able to escalate issues in a timely fashion to maintain customer satisfaction internally and externally
Able to respond to customer inquiries at the window and on the phone
Knowledge of PACA's policies and procedures, especially regarding security
High School or High School equivalent
Preferred
Understanding of ticketing systems a plus, Ticketmaster, Archtics, Account Manager preferred
Company
Broward Center for the Performing Arts
The Broward Center for the Performing Arts overlooks the New River in downtown Fort Lauderdale, The Center brings Broadway musicals, operas, ballets, concerts, plays, multi-cultural performances, films, lectures and numerous community workshops and educational events to South Florida while also creating unique and successful collaborations with partners in the arts, community, government and business.
Founded in 1991
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.05MKey Investors
The Genesis Inspiration FoundationSpirit Charitable Foundation
2025-12-18Grant
2024-11-14Grant· $0.05M
2022-06-13Grant
Leadership Team
Ty Sutton, CVE
President & Chief Executive Officer
Jennifer (Paul) Watler
Office of the President/CEO Kelley Shanley
Recent News
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