Any Hour Group ยท 1 day ago
ServiceTitan Administrator
Orem, UT
Contract
Hybrid
Mid LevelAny Hour Group is focused on operational excellence and performance consistency across its partner locations. The ServiceTitan Administrator will ensure adherence to administrative standards, support partner operations through KPIs and workflows, and drive process improvements while providing training and support for ServiceTitan.
Consumer Services
Responsibilities
Ensure administrative operations across partner locations adhere to Any Hour Group expectations
Lead process improvement initiatives using structured change management practices to drive consistency and adoption
Monitor and drive performance metrics that reflect operational efficiency, task completion, and workflow adherence
Support partners in achieving administrative goals and identifying areas for course correction
Collaborate with stakeholders to develop and maintain SOPs and workflows in ServiceTitan
Champion process enhancements that improve efficiency and profitability while aligning with group standards
Act as the primary point of contact for administrative support within the region
Provide training, troubleshooting, and guidance for office systems and workflows
Assist in report generation, data interpretation, and daily operational execution
Promote adoption of ServiceTitan best practices and offer hands-on support for implementation and system issues
Lead administrative onboarding for new brands during acquisitions or mergers
Configure ServiceTitan settings, facilitate training, and deliver required documentation to ensure smooth integration and compliance with group standards
Proactively identify administrative process gaps
Develop and implement solutions to improve performance, reduce inefficiencies, and ensure operational consistency
Collaborate with fellow RAMs to test, refine, and standardize process improvements across all locations
Partner with shared services and internal teams to support group-wide initiatives and regional execution
Maintain visibility and consistency in implementation and communication
Provide consistent reporting on regional administrative performance to leadership
Contribute to strategic planning and continuous operational improvements
Maintain active communication with the Regional Administrative Director and participate in scheduled reporting and planning sessions
Use platforms like ClickUp to manage project tasks, timelines, and accountability
Lead or support group-level projects as assigned, ensuring regional alignment and collaborative execution
Qualification
Required
Ensure administrative operations across partner locations adhere to Any Hour Group expectations
Lead process improvement initiatives using structured change management practices to drive consistency and adoption
Monitor and drive performance metrics that reflect operational efficiency, task completion, and workflow adherence
Support partners in achieving administrative goals and identifying areas for course correction
Collaborate with stakeholders to develop and maintain SOPs and workflows in ServiceTitan
Champion process enhancements that improve efficiency and profitability while aligning with group standards
Act as the primary point of contact for administrative support within the region
Provide training, troubleshooting, and guidance for office systems and workflows
Assist in report generation, data interpretation, and daily operational execution
Promote adoption of ServiceTitan best practices and offer hands-on support for implementation and system issues
Lead administrative onboarding for new brands during acquisitions or mergers
Configure ServiceTitan settings, facilitate training, and deliver required documentation to ensure smooth integration and compliance with group standards
Proactively identify administrative process gaps
Develop and implement solutions to improve performance, reduce inefficiencies, and ensure operational consistency
Collaborate with fellow RAMs to test, refine, and standardize process improvements across all locations
Partner with shared services and internal teams to support group-wide initiatives and regional execution
Maintain visibility and consistency in implementation and communication
Provide consistent reporting on regional administrative performance to leadership
Contribute to strategic planning and continuous operational improvements
Maintain active communication with the Regional Administrative Director and participate in scheduled reporting and planning sessions
Use platforms like ClickUp to manage project tasks, timelines, and accountability
Lead or support group-level projects as assigned, ensuring regional alignment and collaborative execution
Clear, proactive, and professional engagement with all stakeholders
Empathetic, patient, and respectful collaboration across departments
Comfortable with change and leading others through process shifts
Ownership of projects, follow-through, and independent problem-solving
Works well with teams to build consensus and drive execution
Strong analytical approach to troubleshooting and implementing solutions
Anticipates issues, prevents delays, and drives results
Transparent and dependable with deadlines and deliverables
Demonstrate ongoing mastery of ServiceTitan through use of demo accounts, webinars, and certifications
Own the testing, documentation, and training of workflow enhancements
Provide informed recommendations to peers and leadership by researching new features, identifying operational gaps, and driving innovation in administrative performance
Prolonged periods of sitting at a desk and working on a computer
Occasional travel to company locations, job sites, or training events
Remote-based with occasional visits to field locations
Fast-paced, team-oriented environment with tight deadlines
Company
Any Hour Group
The Any Hour Group is interested in partnering with companies that are interested in building something truly unique.
Founded in 2021
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase