Gravie · 1 month ago
Platform Support Engineer
Minneapolis, MN
Full-time
Hybrid
Senior Level
$82K/yr - $138K/yr
5+ years expGravie is on a mission to improve healthcare access through innovative solutions. The Platform Support Engineer will ensure the smooth operation of the internal application development platform, providing essential support to engineering teams and enhancing platform capabilities.
Employee BenefitsHealth CareInsuranceInsurTech
No H1B
Responsibilities
Support Gravie’s internal applications development platform and assist development teams in utilizing and troubleshooting the platform's capabilities
Monitor and report on support processes, workload and support demand
Collaborate with engineering and testing teams to implement support processes, triage support requests and design and develop fixes
Provide support and assistance to engineering teams on utilization of our development platform capabilities
Contribute to the design and implementation of proactive platform and application monitoring systems, ensuring optimal health, performance, and security of Gravie applications
Ensure the production of comprehensive, high-quality system documentation, setting standards for technical communication within the team
Exemplify and champion Gravie’s core values of authenticity, creativity, curiosity, empathy, and outcome orientation, inspiring your team to do the same
Qualification
Required
5+ years of relevant experience that includes:
1 - 2 years' experience collaborating with technical users to triage and resolve technical problems and bugs
1 - 2 years' experience administering CI/CD tools such as Jenkins, GitLab, or CodePipeline
1 - 2 years' experience with server configuration, software installation and administration including limited scripting in a Linux environment
1 - 2 years' Experience installing software in a major public cloud provider (AWS, Google, Azure)
Familiarity using cloud infrastructure definition tools such as AWS CloudFormation/CDK and Terraform
Familiarity with monitoring systems such as AWS CloudWatch and Datadog to troubleshoot technical problems
Familiarity with SQL and the ability to formulate simple queries
Strong organizational and communication skills, with the ability to collaborate across technical teams
Desire to learn new technologies and deepen your platform, cloud and automation skills
You must be eligible to work in the United States without need of sponsorship now or in the future
Preferred
Bachelor's degree
Previous experience at a high growth company
Benefits
Alternative medicine coverage
Flexible PTO
Up to 16 weeks paid parental leave
Paid holidays
A 401k program
Transportation perks
Education reimbursement
Paid paw-ternity leave
Company
Gravie
Gravie is an insurance company that designs health benefits plans for small and midsize employers.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$532.62MKey Investors
Trinity CapitalGeneral AtlanticGeorgian
2025-06-01Private Equity· $150M
2024-06-25Debt Financing· $40M
2023-03-21Private Equity· $179M
Leadership Team
Charles Marentette
CFO
Amy Spartz
Chief People Officer
Recent News
2025-08-08
CB Insights
2025-08-08
Coverager - Insurance news and insights
2025-04-23
Company data provided by crunchbase