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Abercrombie & Fitch Co. · 1 day ago

Investigator, Asset Protection (Nashville)

Nashville, TN

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories. They are seeking an Investigator for Asset Protection to manage asset protection initiatives across multiple store locations, conduct operational audits, and support investigations related to inventory and cash loss.

ApparelE-CommerceRetailWomen's

Responsibilities

Responsible for the execution of Asset Protection initiatives in assigned locations 5-10 stores, as well as, implementation of shortage reduction programs in high shrink location(s)

Provide in person and remote support to local store management to meet strategic asset protection objectives

Perform operational audits of store districts within the Company focusing on sales floor fullness, stockroom organization, health and safety, human resources compliance and customer service

Routine monthly travel to Focus Stores. Manage Focus Store program to ensure store compliance, and follow up on sub-standard performers

Provide clear and consistent training to all store personnel on Asset Protection Initiatives. safety communication guidelines and current crisis management protocols

Commit to the highest degree of professionalism, integrity, and customer service

Complete AP and Physical Security audits on a routine basis

Complete special projects as assigned by Regional Manager of Asset Protection

Optimize inventory accuracy through effective execution and management of physical inventories, store transfer monitoring and OMNI compliance

Facilitate supply chain investigations to positively impact inbound carton loss and forced carton compliance

Proactively monitor systems and conduct surveillance to identify and investigate associate dishonesty

Conduct internal investigations for inventory, cash loss, and violations of policy

Prepare case reports covering investigation and case details

Manage initial investigative processes for all internal investigations within assigned alignment and the District when applicable

Serve as a liaison between store/APA investigations and certified market interviewers

Support investigations related to internal loss throughout the assigned region while partnering with GHO Analysts

Conduct surveillance using CCTV and floor techniques to apprehend and deter theft in accordance with company apprehension policies

Initiate and resolve investigations related to Organized Retail Crime while partnering with law enforcement and other retail organizations

Represent company in court proceedings related to investigations

Maintain an effective relationship with store leaders, peer retailers, mall security and local law enforcement partners

Provide clear and consistent training to all store personnel on safety communication guidelines, acts of violence, and current crisis management protocols

Utilize analytics software to develop specific store loss prevention strategies

Participate in corporate operational test programs to gauge viability of program evolution. Provide relevant observational data to the Global Home Office to inform policy decisions

Responsible for ensuring accurate execution of Store Programs. Routinely provide relevant feedback to store leaders regarding operational efficiency

Effectively identify and implement solutions to eliminate store margin erosion

Support new stores through physical store visitation and pre-open audits to ensure smooth and timely openings