Technical Operations Analyst Frisco, TX Hybrid jobs in United States
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NCR Atleos · 1 month ago

Technical Operations Analyst Frisco, TX Hybrid

positionFrisco, TX, USA
timeFull-time
remoteHybrid
seniorityEntry Level
date2+ years exp

NCR Atleos is a leader in expanding financial access and is seeking a Technical Operations Analyst to provide technical support for Automated Teller Machine (ATM) equipment across the U.S. This role involves diagnosing and resolving ATM issues, ensuring maximum uptime, and delivering exceptional customer service.

BankingFinTech

Responsibilities

Provide support using in-house tools to identify inactive ATMs, analyze and run remote diagnostics in order to resolve ATM issues that will ensure maximum ATM uptime
Research service history on ATM’s to identify service issues
Utilize monitoring tools and ticketing systems for addressing issues
Manipulate data within excel to analyze ATM inactivity
Manage multiple avenues of issues through monitoring, email and phone to ensure business expectations for service standards are met
Effectively communicate issues and status updates with business users, service providers and management teams, professionally adjusting language and terminology as needed
Call customer locations to identify issues with ATM’s
Be the technology advocate for the businesses and/or customers we support
Deliver exceptional and quality customer service
Provide efficient productivity and superior quality service while working in a fast paced environment

Qualification

Technical SupportData AnalysisProblem SolvingCustomer ServiceMS ExcelCommunication SkillsTyping SpeedOrganizational SkillsTime ManagementDetail OrientedAdaptability

Required

Associates degree required or relative work experience required
Must have 2 years work experience with any technical discipline
Must have excellent customer service skills
Strong communication skills
Ability to follow complex and unique processes and adapt to change rapidly
Analytical thought needed to resolve issues in a variety of complex situations
Ability to manage multiple issues in a fast paced, deadline driven environment
Must be detailed oriented
Must possess strong problem solving skills
Excellent organizational and time management skills to manage several issues and follow-ups simultaneously
Proficient in MS Outlook and Word
Must be at Intermediate Level with MS Excel
Ability to type a minimum of 60 wpm
Must be able to successfully pass all applicable background screening tests
Must have excellent communication skills, both written and oral

Benefits

Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k

Company

NCR Atleos

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NCR Atleos provides banks and retailers with technological solutions to reduce operational complexity and increase customer experiences.
dateFounded in 2023
location
Atlanta, Georgia, USA
people-size10001+ employees
web-link
https://www.ncratleos.com

Funding

Current Stage
Public Company
Total Funding
$1.35B
2023-10-17IPO
2023-09-18Post Ipo Debt· $1.35B

Leadership Team

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Tim Oliver
Chief Executive Officer and President
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Paul Gardiner
Chief Technology Officer
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Recent News

Financial IT
Four in Ten Britons Expect to Use More Cash After the Budget
2025-12-19
MarketScreener
Knoxville TVA Employees Credit Union to Leverage NCR Atleos Allpoint Deposit Network
2025-12-04
Research and Markets
United States ATM Market Report 2025-2033 by Solution (Deployment, Managed Services), Type, Application, Top States and Company Analysis
2025-12-02
Company data provided by crunchbase