PGW Auto Glass · 1 month ago
Customer Service Representative
Fort Myers, FL
Full-time
Onsite
New Grad, Entry LevelPGW Auto Glass is seeking a Customer Service Representative to handle inbound calls from glass shops in a call center environment. The role involves resolving issues through verbal and written correspondence and inputting orders into the order entry application.
AutomotiveDelivery
Responsibilities
Handles inbound customer service calls from glass shops
Inputs orders into the order entry application
Provide verbal and/or written correspondence as necessary to resolve issues
Assume other duties as assigned
Qualification
Required
Handles inbound customer service calls from glass shops
Inputs orders into the order entry application
Provide verbal and/or written correspondence as necessary to resolve issues
Assume other duties as assigned
Must be detail-oriented, organized, and able to multitask with an excellent customer service aptitude
Proficient computer skills are essential
Must be able to work cooperatively and communicate effectively with both employees and customers; must portray a high level of proper grammar and verbal skills
Must be reliable/dependable
Strive to minimize the handle time of inbound calls while maintaining quality
Maintain the utmost level of business integrity
Must exercise good business judgment, courtesy, and tact in rendering customer service activities
Must maintain the utmost level of confidentiality when handling sensitive and proprietary business information
Must be capable of working in a routine, repetitive work environment; must consistently adhere to a defined schedule always online and available to take inbound calls promptly at defined start times
Preferred
Call Center Customer Service Experience
Bilingual, English & Spanish
High School diploma or equivalent
Company
PGW Auto Glass
PGW Auto Glass is the largest independent distributor of aftermarket glass for the North American automotive sector. It is a sub-organization of LKQ Corporation.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-03-14Acquired
Leadership Team
Todd Fencak
Chief Executive Officer
Eric Andres
Chief Financial Officer
Recent News
2025-07-28
Digital Commerce 360
2025-06-21
2025-06-06
Company data provided by crunchbase