Loffler Companies ยท 1 month ago
Imaging Field Engineer III
St Cloud, MN
Full-time
Onsite
Mid Level
$20/hr - $23/hrLoffler Companies is seeking an Imaging Field Engineer III to learn and demonstrate proficiency in servicing equipment while ensuring customer satisfaction. The role involves troubleshooting machine problems, maintaining inventory, and assisting the sales team through effective communication and service.
AppsInformation TechnologySoftware
Responsibilities
Attend and pass manufacturers basic training classes
Exercise and build proficiency in servicing equipment
Learn complete assembly and disassembly procedures in the field or shop
Develop ability to work independently
Learn to logically troubleshoot machine problems utilizing all available resources
Demonstrate proficiency in equipment cleanings and PMs
To maintain, track and protect from damage all car stock and inventory that is issued
Participate with other Technicians in field training
Demonstrate acceptable verbal and written communication skills with customers and other employees
Candidates must posses a valid driver's license, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law
Conforms to company guidelines on dress code and personal hygiene
Maintain a safe vehicle with secure storage for parts
Complete all types of paperwork accurately and legibly (timecards, equipment histories, service orders, etc.)
Learn and use communication systems with dispatch
Read, be familiar with and maintain Field Engineering bulletins and servicing information
Participate actively in the sales lead program
Assist the sales force in accomplishing their goals through prompt and effective machine service and communication
Learn and follow current procedures for return of parts and assemblies
To act in a polite, professional manner that is beneficial to the reputation of Loffler Companies
Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written
Other related duties as assigned
Qualification
Required
Attend and pass manufacturers basic training classes
Exercise and build proficiency in servicing equipment
Learn complete assembly and disassembly procedures in the field or shop
Develop ability to work independently
Learn to logically troubleshoot machine problems utilizing all available resources
Demonstrate proficiency in equipment cleanings and PMs
To maintain, track and protect from damage all car stock and inventory that is issued
Participate with other Technicians in field training
Demonstrate acceptable verbal and written communication skills with customers and other employees
Candidates must posses a valid driver's license, maintain an acceptable driving record, and provide proof of minimum auto insurance coverage as required by state law
Conforms to company guidelines on dress code and personal hygiene
Maintain a safe vehicle with secure storage for parts
Complete all types of paperwork accurately and legibly (timecards, equipment histories, service orders, etc.)
Learn and use communication systems with dispatch
Read, be familiar with and maintain Field Engineering bulletins and servicing information
Participate actively in the sales lead program
Assist the sales force in accomplishing their goals through prompt and effective machine service and communication
Learn and follow current procedures for return of parts and assemblies
To act in a polite, professional manner that is beneficial to the reputation of Loffler Companies
Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written
In-office and travel to client sites as required
Exercising good judgment on when to replace parts in a cost-effective manner
Know when to escalate equipment repair challenges to the Specialist or other Senior Service Technicians
Be able to work independently with little supervision
Effectively prioritize the customer needs and concerns
Prioritize importance of emergency calls, returns, incompletes and parts calls
Allow sufficient travel time for arriving to work on time
Shows effective communication and team building skills
Beginning to develop coaching and mentoring skills
Provides non-routine, somewhat complex information
Develops effective working relationships requiring knowledge of policies and procedures
Can identify, understand and troubleshoot any known error codes using all available documentation
Shows competency in electrical and mechanical skills
Can demonstrate competency in the operation of connected devices
Can resolve version software problems
Identifies key barriers and problems, troubleshoots and resolves complex problems by applying problem solving skills
One of the following is considered acceptable: Associate degree in electronics
One of the following is considered acceptable: Armed forces training in electronics
One of the following is considered acceptable: Vocational electronics/electro-mechanical training program
One of the following is considered acceptable: Previous office equipment repair experience
Benefits
Health and dental insurance
Retirement plans
Paid time off
Employer Paid Life Insurance and Disability
Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave
Benefits Package including FSA, Medical, Dental, and Vision
401K with Employer Match
Tuition Reimbursement
Company
Loffler Companies
Loffler is widely recognized as the best business technology and service provider in the Midwest.
Founded in 1986
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jim Loffler
Founder and CEO
Neil Lee
General Manager/Chief Financial Officer
Recent News
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