Touching Hearts at Home · 1 month ago
Franchise Operations Coordinator
Minneapolis, MN
Full-time
Onsite
New Grad, Entry LevelTouching Hearts at Home is seeking a Franchise Operations Coordinator to support the day-to-day operations of the franchise office and enhance franchisee relationships. This role involves managing communication, documentation, event logistics, and general office operations to ensure franchisees feel supported and connected.
Hospital & Health Care
Responsibilities
Route and track incoming inquiries to the appropriate departments
Manage franchisee acknowledgements (anniversaries, milestones, recognition)
Track non-legal customer, caregiver, or client dispute resolutions
Coordinate owner forums, peer groups, and special-topic calls, including scheduling, reminders, agendas, and attendance tracking
Maintain franchise documents, including agreements, renewals, amendments, and required filings
Collect and track Certificates of Insurance and monitor renewal deadlines
Support onboarding documentation for new franchise owners
Prepare weekly, monthly, and quarterly reports; maintain digital files; assist with audits and data requests
Assist with National Conference logistics: registrations, sponsor coordination, swag inventory, printed materials, and on-site organization
Support Confirmation Day and Training Week through scheduling, communication, materials prep, and hospitality
Manage daily in-office operations, calendars, meetings, and internal communication
Maintain office supplies, equipment, vendor relationships, and general organization
Serve as the professional point of contact for calls, emails, and visitors
Coordinate printing and assembly of operations manuals, training binders, and franchise resources
Manage inventory of branded materials, swag, and supplies
Assist leadership with project coordination, follow-ups, and improving internal processes
Qualification
Required
Strong organization, accuracy, and follow-through—details stay tight
A warm, professional communication style
Ability to juggle multiple deadlines and keep projects moving
Proficiency in Microsoft Office and willingness to learn new platforms
Administrative or operations experience; franchise experience is a plus
A proactive, service-oriented mindset with the ability to anticipate needs
Company
Touching Hearts at Home
If you're seeking a rewarding career with the freedom to be your own boss, all while making a meaningful difference in the lives of those who require compassionate care, look no further than Touching Hearts at Home.
Founded in 1996
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Stromley
Chief Executive Officer
Jim Haskins, Sr.
CEO and President
Company data provided by crunchbase