FTI · 2 hours ago
Application Support Manager
Appleton-Oshkosh Area
Full-time
Onsite
Senior Level
5+ years expFTI is seeking an Application Support Manager to lead a team responsible for supporting critical business applications. This role involves overseeing daily operations, managing vendor relationships, and driving continuous improvement initiatives to enhance user experience.
Construction
Hiring Manager
Matt Platten
Responsibilities
Leads and manages the application support team, providing guidance, coaching and support to team members
Develops and implements support processes and procedures to ensure efficient and effective resolution of application-related issues
Monitors team performance and ensure that SLAs are met
Collaborates with other departments to ensure seamless integration and support of applications
Provides regular reports on team performance and application support metrics
Identifies and implements improvements to support processes and tools
Manages vendor relationships and serves as the primary liaison between the application support team and business units
Ensures high levels of customer satisfaction by providing timely and effective support
Manages escalations and resolves complex application-related issues
Conducts regular team meetings and performance reviews
Stays up to date with industry trends and best practices in application support
Performs other related duties as required and assigned
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field
5+ years of experience in application support or a similar role, with at least 2 years in a leadership position
Strong knowledge of application lifecycle management, incident management, and problem resolution
Experience with application monitoring tools, performance optimization, and capacity planning
Proven ability to manage and develop a technical team
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders
Experience working with third-party vendors and managing contracts
Strong understanding of ITIL or other relevant frameworks
Familiarity with security best practices and compliance requirements related to application management
Company
FTI
Faith Technologies Incorporated (FTI) is a dynamic organization comprised of construction, engineering, manufacturing and renewable energy experts.
1001-5000 employees
H1B Sponsorship
FTI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (60)
2024 (29)
2023 (36)
2022 (17)
2021 (27)
2020 (25)
Funding
Current Stage
Late StageLeadership Team
Michael Jansen
CEO & Chairman of the Board
Michael Richart
Chief Business Officer, Executive Vice President
Company data provided by crunchbase