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ASSA ABLOY Group · 15 hours ago

Support Technician

New Haven, CT

Full-time

Hybrid

New Grad, Entry Level

ASSA ABLOY Group is a global leader in access solutions, seeking a Support Technician responsible for both field and remote support for ASSA ABLOY PERSONA products. The role involves providing exceptional customer service and technical support, troubleshooting issues, and coordinating technical resources to service accounts.

BiometricsConsumer ElectronicsElectronicsFurnitureHomeland SecurityManufacturingPublic SafetySecurityService IndustrySmart Home

H1B Sponsor Likely

Responsibilities

Provide exceptional customer service and technical support over the phone and onsite to current and prospective customers, and participate in activities which include, but are not limited to:

Troubleshooting hardware, software and identify network issues

Beta testing and reporting on new products

Use trouble ticket system for tracking issues and problem resolution

Resolve issues or ensure timely escalation to appropriate support level

Act as a liaison between customers, engineering, and manufacturing personnel

Maintaining prompt and effective inter and intra-team communication

Working with equipment in the lab to determine root cause of issues

Preparing documentation / diagrams to meet customer requirements

Qualification

Microsoft Operating SystemsLAN & Wi-Fi networksSQL ServerAccess control softwareIT CertificationsCustomer service skillsProblem solving skillsCommunication skillsOrganizational skills

Required

Strong working knowledge of using and troubleshooting Microsoft Operating Systems

SQL Server and Query knowledge

Excellent customer service skills and the ability to interact in a courteous, helpful, and professional manner

Unquestionable ethics with proven ability to deal with a high level of confidentiality

The ability to act independently, take initiative and drive tasks and issues to resolution

Strong verbal and written communications skills

Strong organizational and multi-tasking skills

Demonstrated strong problem solving and analytical skills

Working knowledge of LAN & Wi-Fi networks

Possession of a valid passport

Qualification and willingness to travel without restrictions both domestically and abroad

Preferred

Familiarity with electrical products or physical security products

Experience with access control software a plus

IT Certifications pertaining to wireless networking (vendor neutral or specific), database administration, LAN administration, etc. also a plus

Company

ASSA ABLOY Group

Glassdoor3.7

ASSA ABLOY Group is a door opening solutions, dedicated to satisfying end-user needs for security, safety, and convenience. It is a sub-organization of ASSA ABLOY Group.

Founded in 1994

Stockholm, Stockholms Lan, SWE

10001+ employees

http://www.assaabloy.com/en/com

H1B Sponsorship

ASSA ABLOY Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2021 (1)