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Northwest Bank · 1 week ago

Commercial and Small Business Closing Assistant Manager

Mt. Joy, PA

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Northwest Bank is seeking a Commercial and Small Business Closing Assistant Manager to lead a team in coordinating the loan closing process for commercial and small business loans. The role involves managing the closing team, ensuring compliance with documentation, and meeting performance metrics.

BankingFinancial Services

Responsibilities

Conduct, or participate in, the hiring, coaching, developing and supervising of team members; conducting one-on-one progress and coaching sessions as needed, and identifying and training team members that demonstrate high potential to ensure appropriate succession planning

Document and complete annual performance appraisals and performance management duties including, but not limited to, providing appropriate feedback and goal setting

Daily management of Closing Desk team members to ensure timely completion of all tasks/workflows. Including review of all loan documentation (originated and broadly syndicated loans)

Manage and ensure all legal, credit, collateral, and regulatory requirements are included in documentation

Ensure team has complete review of all approved terms and conditions and appropriately documented in accordance with established procedures

Ensure staff is managing title company process on originated loans and communicating with borrower to see that all title requirements are met at closing

Ensure total document and data integrity attributes to comply with CECL data points

Meet performance metrics for headcount, Service Level Agreements and efficiency; Manage, research and remediate inquires and complaints from internal and external customers within established Service Level Agreements (SLAs)

Monitor and resolve issues and establish appropriate controls over the use of the core and ancillary systems to comply with audit requirements

Lead and oversee activities related to documentation, and monitoring tasks

Train new hires to ensure consistency and standardization in the closing process

Engage with Credit Managers, Portfolio Managers, and Underwriters to collaboratively support customer's request

Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment