DCI Donor Services, Inc. · 1 month ago
EMR Helpdesk Specialist
Nashville, TN
Full-time
Onsite
Entry, Mid Level
$20/hr - $24/hrDCI Donor Services (DCIDS) is looking for an EMR Helpdesk Specialist to facilitate and manage Electronic Medical Record (EMR) system access to support organ and tissue donation activities. The role involves coordinating with hospitals and staff to ensure smooth access to EMR systems, troubleshooting issues, and maintaining accurate records.
Health Care
Responsibilities
EMR Access Coordination & Maintenance
Assist OPO employees in obtaining and maintaining secure access to hospital EMR systems
Track and manage access requests, renewals, and expirations across multiple hospital systems
Maintain up-to-date records of employee access credentials, permissions, and compliance requirements
Ensure adherence to hospital-specific access policies and procedures
Facilitate timely communication regarding employee terminations to ensure prompt deactivation of hospital EMR access
Assist in periodic user access audits to ensure proper security controls and compliance with hospital policies
Relationship Management & Communication
Establish and maintain strong working relationships with hospital IT and administrative personnel
Serve as the primary point of contact between Clinical Services, Tissue Recovery Services, Bridge 2 Life Center, Quality, IT and Hospital Development regarding EMR access
Document and maintain records of key hospital IT and administrative contacts, policies, and procedures
Regularly engage with hospital stakeholders to stay informed of changes in EMR access requirements and system updates
Communicate effectively with employees and managers about access requirements, status updates, and troubleshooting steps
Training, Process Improvement & Documentation
Identify opportunities to streamline access management processes and implement improvements
Develop and maintain instructional documentation for employees on accessing and troubleshooting EMR systems
Provide basic training on essential EMR functions such as locating patient charts, printing documents, and navigating key system features, in alignment with hospital-specific workflows
Establish best practices for tracking and managing EMR access efficiently
Troubleshooting & Technical Support
Resolve access issues related to EMR systems, VPNs, and virtual machines
Provide guidance and support to employees experiencing login difficulties or system errors
Work with hospital IT departments to escalate and resolve complex access problems
Escalate and coordinate with DCIDS IT helpdesk and HIM Program Manager where appropriate
Performs other related duties as assigned
Qualification
Required
Associate's or bachelor's degree in health information management, information technology, or a related field
Experience working with hospital EMRs (e.g., Epic, Cerner, Meditech)
Prior experience in healthcare IT, medical records management, or a similar administrative role
Experience working in an OPO, hospital, or healthcare IT environment and familiarity with HIPAA regulations and security protocols related to EMR access
Strong organizational and attention-to-detail skills to track and manage multiple access requests
Excellent communication and interpersonal skills to collaborate with internal and external stakeholders
Ability to develop and maintain relationships with hospital IT and administrative personnel
Problem-solving skills to troubleshoot EMR access issues effectively
Ability to work independently and manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Benefits
Up to 184 hours of PTO your first year
Up to 72 hours of Sick Time your first year
Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
403(b) plan with matching contribution
Company provided term life, AD&D, and long-term disability insurance
Wellness Program
Supplemental insurance benefits such as accident coverage and short-term disability
Discounts on home/auto/renter/pet insurance
Cell phone discounts through Verizon
Company
DCI Donor Services, Inc.
DCI Donor Services’ family of companies includes DCI Donor Service Tissue Bank and organ procurement organizations in California, New Mexico and Tennessee.
Founded in 1972
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Teresa Thompson
Chief Financial Officer
Company data provided by crunchbase