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Citizens · 1 month ago

Mortgage Servicing Default Claims Processor

10561 Telegraph Rd, Glen Allen, VA, 23059, US

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Citizens is a financial institution seeking a Mortgage Servicing Default Claims Processor. The role is responsible for the preparation and submission of default-related claims to investors and insurers, ensuring compliance and mitigating financial risk.

BankingCredit CardsFinancial ServicesFinTechRetail

H1B Sponsor Likely

Responsibilities

Prepare and submit claims for defaulted mortgage loans, including foreclosure, short sale, deed-in-lieu (DIL), and Real Estate Owned (REO)

Review loan documents, servicing notes, and timelines to ensure accuracy and completeness of claim packages

Ensure compliance with investor/insurer guidelines and servicing timelines

Communicate with internal departments (foreclosure, bankruptcy, loss mitigation, REO) to gather required documentation and resolve discrepancies

Utilize servicing systems (e.g., Black Knight MSP, LPS) and investor portals (e.g., FHA Catalyst, VA Servicer Portal) to submit claims

Monitor and track claim payments, denials, or curtailments and resolve exceptions or rejections

Maintain accurate records for audit readiness and investor/insurer reporting

Support internal and external audits by providing requested documentation and clarifications

Identify process improvement opportunities to increase claim recovery efficiency

Qualification

Mortgage Servicing OperationsForeclosure ProcessLoss MitigationMSP/ LoanSphereAnalytic SkillsInvestor Reporting KnowledgeAdvanced Microsoft OfficeBusiness AnalysisProcess ImprovementCompliance KnowledgePresentation Skills

Required

2 to 4 years of experience with Mortgage Servicing Operations

Knowledge of the Foreclosure, Loss Mitigation, Bankruptcy and Collection process

Ability to develop and deliver presentations

Knowledge of business concepts as applicable to ACDC department

Ability to work independently and have strong analytic skills

Ability to adapt procedures, processes, and techniques to the completion of assignments

Ability to develop and prepare business analysis

Ability to process computer data and to format and generate reports

Able to independently apply competencies in routine and more complex situations

Knowledge of the Investor/Insurer and MI companies reporting requirements and deadlines

Work closely with Investor Reporting, Default Cash and Claims as well as all other Default Business lines

Ability to manage competing priorities

Knowledge of MSP/ LoanSphere

Advanced Microsoft office skills (Excel/Word/PowerPoint)

Knowledge of regulatory expectations, risk exposure level, compliance deficiencies audit requirements

Knowledge of strategic analytics, enterprise-wide impacts, and concepts

Education-Certifications and/or other professional Credentials: HS Diploma, College degree, Associates degree and/or minimum of 3 years mortgage servicing experience

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees

https://www.citizensbank.com/

H1B Sponsorship

Citizens has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2020 (1)