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Cornerstone Building Brands · 5 hours ago

Customer Service Representative

Pennsboro, WV

Full-time

Hybrid

Entry Level

1+ years exp

Cornerstone Building Brands is seeking a Customer Success Representative to join their dynamic team. This role involves providing exceptional customer support, managing accounts, and resolving issues to ensure customer satisfaction and a high-quality experience.

Building MaterialManufacturingReal Estate

Responsibilities

Serve direct customers and consumers by providing product and service assistance and resolving issues to ensure a high-quality customer experience

Take personal responsibility for each interaction, regardless of brand, to ensure customer needs are met from initial order receipt through delivery, invoicing, and warranty

Complete all assigned responsibilities within the requested timeframes

Ensure leadership and sales team members are informed of pertinent activities related to each customer account

Monitor orders using routine exception reports and intervene as necessary to ensure smooth processing and maximum customer satisfaction

Provide customers with accurate information regarding pricing, market conditions, product updates, and any other factors that may impact their order

Ensure clear communication and understanding of any changes or issues

Encourage use of portal, as appropriate

Assist customers and sales team members with inquiries or problems concerning their orders, such as quality, delivery coordination, product availability, pricing, and billing

Provide prompt and efficient responses to ensure swift resolution

Offer product technical information to respond to customer inquiries and recommend alternative materials or products when necessary

Connect customers with qualified divisional personnel for more sophisticated technical inquiries

Partner with sales and operations teams to ensure a premier customer experience is achieved through effective communication and collaboration

Promptly engage Team Leads when appropriate to ensure escalated issues are promptly addressed

Support colleagues by contributing to process improvements and special projects aimed at increasing customer satisfaction and optimizing internal workflows

Qualification

Customer SupportAccount ManagementTechnical ProficiencyBuilding Products KnowledgeIssue ResolutionContinuous ImprovementCollaboration

Required

Education: High School Diploma or equivalent required; bachelor's degree is a plus

Experience: 1-2 years of proven direct customer and consumer support experience, preferably in the building products industry

Industry Knowledge: Understanding of the building products industry and sales management experience in dealer, distribution, and/or two-step channel segments prefer

Technical Proficiency: Proficient in telecom software; Microsoft Office applications including Word, Excel, PowerPoint, and CRM

Benefits

Medical, dental and vision benefits starting day 1

PTO

Paid holidays

FSA

Life insurance

LTD

STD

401k

EAP

Discount programs

Tuition reimbursement

Training

Professional development

Company

Cornerstone Building Brands

Glassdoor3.2

Cornerstone Building Brands provide complete building solutions for the residential and commercial markets. It is a sub-organization of Fortify Building Solutions.

Founded in 2018

Cary, North Carolina, USA

10001+ employees