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UserTesting · 1 month ago

Commissions Analyst

United States

Full-time

Remote

Mid Level

4+ years exp

UserTesting is the leader in human insight, helping organizations craft exceptional customer experiences through actionable feedback. They are seeking a Commissions Analyst to join their Finance team, responsible for accurate commission calculations and supporting compensation plan execution within a high-growth SaaS environment.

Consumer ResearchMarket ResearchMarketing AutomationProduct ManagementSaaS

Responsibilities

Accurately calculate and process monthly and quarterly commissions aligned with compensation plans

Validate quota attainment, bookings, renewals, and upsell metrics using Salesforce and internal reporting

Assist with Spiff commission system administration—data uploads, logic testing, and formula configuration

Reconcile data across Salesforce, Spiff, NetSuite, and financial models to ensure reporting accuracy

Collaborate on documentation for adjustments, disputes, and exceptions, and support audit readiness

Help translate compensation plan changes into system logic and payout structures

Respond to commission inquiries from Sales, Customer Success, and Revenue Operations teams

Partner with RevOps and Finance to drive data integrity and improve compensation processes

Qualification

Commission processing experienceExcel/Google Sheets proficiencySalesforce data experienceSpiff experienceSaaS compensation modelsAnalytical skillsDependableAttention to detailCollaborative