Retail Bike, Snow & Paddle Lead jobs in United States
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DICK'S Sporting Goods · 1 month ago

Retail Bike, Snow & Paddle Lead

DICK’S Sporting Goods is committed to creating an inclusive and diverse workforce. The Bike, Snow, & Paddle Lead will utilize their expertise to educate and advocate for customers while overseeing daily operations and providing exceptional customer service in the store's bike, snow, and paddle department.

Consumer GoodsE-CommerceSporting GoodsSports

Responsibilities

Responsible for driving the highest level of customer service within our Bike, Snowsport and Paddle department while engaging in behaviors that are in-line with company’s service and selling standards
Bring to life the power of opinion. Making sure the explorer experience includes product experts who provide consultative advice while demonstrating excellent product knowledge
Uphold Public Lands standards for merchandise presentation, showcasing the best apparel and equipment brands in sporting goods by following established floor sets, signing requirements, price changes, replenishment and recovery processes, in-stock, etc
Guide and educate explorers through their purchase by communicating information on use and maintenance of their Bike, Snowsport and/or Paddle equipment and accessories
Ability to properly qualify bike functions and proper sizing (service & selling) to the explorers needs
Assist the store management team with general supervision in the store in accordance with Company policies and procedures, including opening and closing the store, performing Front End and Cash Office functions
Assist manager with department scheduling, directing workflow, daily guide assignments, and monitoring project status
Communicate information to department guides regarding Company initiatives, programs, promotions, etc
Maintaining Company loss prevention standards and controls
Perform other tasks as assigned by management
Assist with training associates on Company procedures and programs; this includes new associate training and cross training current associates
Train and mentor new hires by sharing experience, knowledge, and best practices
Share timely feedback on projects, tasks, and deliverables

Qualification

Customer serviceProduct knowledgeBike fittingSki/paddle salesTraining associates

Required

Flexible availability – including nights, weekend, and holidays
Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour)
Ability to work extended periods of time (up to 4 hours) standing or walking

Preferred

Experience as a bike fitter from a nationally recognized program is preferred
Prior experience of Building, repairing, and selling bicycles preferred
Prior ski/paddle sales and service experience in a fast-paced shop is preferred

Benefits

DICK'S Sporting Goods complies with all state paid leave requirements.
We also offer a generous suite of benefits.

Company

DICK'S Sporting Goods

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Dick's Sporting Goods is an authentic full-line sporting goods retailer offering a broad assortment of brand name sporting goods equipment

Funding

Current Stage
Public Company
Total Funding
$3.5B
2025-06-06Post Ipo Debt· $2B
2022-01-14Post Ipo Debt· $1.5B
2002-10-16IPO

Leadership Team

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Edward W. Stack
Chief Executive Officer & Founder
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Lauren Hobart
President and CEO; Member of Board of Directors
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