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NEOGOV · 1 month ago

Senior Specialist, Outreach/Business Services, Workforce Services

North Extension Center, IL

Full-time

Onsite

Mid, Senior Level

3+ years exp

NEOGOV is a respected business partner in the community, and they are seeking a Senior Specialist in Outreach/Business Services for Workforce Services. This role involves performing specialized duties to meet the needs of area businesses and assisting clients from diverse backgrounds under the Workforce Innovation and Opportunity Act (WIOA) program.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Contributes ideas and efforts towards recruitment of clients/employers for participation in programs and services. Determines employer and client eligibility for services. Surveys client and employer needs and recommends programs and services

Performs outreach to Kankakee County residents and employers through website and social media. Assists with writing press releases, online newsletters, designing flyers, and developing social media campaigns. Captures and reports website and social media metrics. Maintains membership in employer and local agencies organizations. Executes the outreach plan and provides input on further outreach strategies

Maintains contacts with employers and develops an employer contact and retention process. Maintains employer information files, documents employer calls and follow-up. Tracks employer performance data. Develops Work Experience and On-the-Job Training contracts and processes paperwork/timesheets for payments to employers

Assists clients with job seeking skills, including resume and cover letter development. Provides access to internet resources to aid clients in educational planning and job searches. Directly assists customers in the usage of Illinois workNet, Illinois JobLink and with the use of career development and job search resources

Matches clients with employer needs and makes appropriate referrals for job openings. Maintains job board of employers’ job postings and tracks monthly posting counts. Organizes job fairs to match job seekers with employers. Conducts follow-up activities with employers to support continued job placement efforts and job retention of program clients

Prepares monthly outreach and business services reports for the Workforce Board

Maintains a good working knowledge of the labor market and employer needs. Interprets data and analyzes future occupational needs of the area from local and national labor market information sources. Provides Labor Market Information to employers, job seekers, students and the general public

Manages customer flow by responding to program inquiries; conducting orientations regarding programs and services; performing intake, assessment, and certification for program eligibility; facilitating the development of client employment plans including maintaining, monitoring and updating plans as necessary; providing career guidance and advising clients on approved programs and providers; responding to client problems and complaints; and administering customer surveys for evaluation of services

Qualification

Microsoft Office SpecialistOutreach strategiesLabor Market InformationPublic relationsCustomer serviceBilingual communicationCommunication

Required

Bachelor's degree with knowledge of specialized principles or techniques normally obtained through a four-year college/university academic program or equivalent in-depth specialized training program directly related to the type of work being performed is required

Computer experience using Microsoft Office or comparable applications required

Certification as Microsoft Office Specialist in appropriate applications or demonstrated equivalent skills required

Excellent oral and written communication skills required

Demonstrated proficiency in English required